Janet Anton
Dickinson
Summary
Detail-oriented Case Manager and Industrial/Organizational Psychology graduate student with experience coordinating services, managing documentation, and supporting diverse populations. Strong background in communication, organization, and problem-solving. Seeking to transition into an administrative or human resource role to support organizational operations and employee success.
Overview
5
5
years of professional experience
Work History
Bilingual Case Manager
Seton Home, Catholic Charities San Antonio
San Antonio
06.2024 - Current
- Managed high-volume caseloads, overseeing referrals, service plans, documentation, and compliance tracking to ensure effective service delivery in a nonprofit setting.
- Coordinated meetings and appointments with clients, courts, legal teams, and stakeholders to monitor case progress and promote child safety and reunification.
- Conducted intakes, assessments, and maintained confidential client records in line with regulatory and trauma-informed standards.
- Facilitated interdepartmental communication, improving collaboration and alignment on client needs and services.
- Ensured compliance with federal and state policies, handled reporting/audits, supported on-call operations, and led new hire training.
Contract Bilingual Case Manager
Deployed Services
Carrizo Springs
01.2024 - 04.2024
- Delivered case management services for minors in emergency shelter, ensuring compliance with state and federal guidelines to promote safety and welfare.
- Coordinated communication with sponsors and partner agencies to facilitate case movement and informed safe release decisions.
- Collected, documented, and safeguarded sensitive information, maintaining accurate and confidential case files to protect client privacy.
- Performed background checks on potential sponsors and upheld security clearance requirements.
Contract Case Manager
Acuity International
San Antonio
05.2023 - 01.2024
- Facilitated client orientations and assessments, ensuring compliance with federal standards while utilizing Excel, Word, and Salesforce.
- Managed case management tasks, ensuring accurate data entry, comprehensive reporting, and strict compliance tracking.
- Updated case files with accurate documentation on housing, education, and legal resources to support client needs.
- Connected clients to community resources to support housing, education, legal, and basic needs.
Part-Time Youth After School Group Leader
YMCA of Greater San Antonio
Boerne
01.2022 - 05.2023
- Supervised group of 15 children ages 6-8, fostering positive interactions and personal development.
- Maintained safe, engaging environment that encouraged children's growth and learning.
- Resolved conflicts among children, contributing to a supportive and cooperative atmosphere.
- Communicated with parents regarding incidents or concerns with children.
Business Development Summer Intern
Jordan Ford
San Antonio
06.2021 - 07.2021
- Updated customer records in database, ensuring accurate information management for improved data reliability.
- Maintained applicant tracking systems and recruiting metrics, contributing to streamlined hiring processes.
- Assisted in customer service by addressing inquiries and resolving concerns, enhancing customer satisfaction.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
Bachelor of Arts - Psychology
The University of Texas at San Antonio
San Antonio, TX, USASkills
- Case Documentation
- Regulatory Compliance
- Client Relationship Management
- Trauma care
- Data analysis
- Data Analysis Tools
- Microsoft Office
- Documentation
- Bilingual: Spanish & English
- Cultural Competence
Timeline
Bilingual Case Manager
Seton Home, Catholic Charities San Antonio
06.2024 - Current
Contract Bilingual Case Manager
Deployed Services
01.2024 - 04.2024
Contract Case Manager
Acuity International
05.2023 - 01.2024
Part-Time Youth After School Group Leader
YMCA of Greater San Antonio
01.2022 - 05.2023
Business Development Summer Intern
Jordan Ford
06.2021 - 07.2021
Bachelor of Arts - Psychology
The University of Texas at San Antonio