Summary
Overview
Work History
Education
Skills
Affiliations
Volunteer Experience
Consultancy Work
Timeline
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Janet A Omido

Johns Creek,USA

Summary

Dynamic Patient Access Lead with proven expertise at Northside Hospital, focusing on conflict resolution and training enhancement. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems, and deliver high-impact solutions in fast-paced environments. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

32
32
years of professional experience

Work History

Patient Access Lead

NORTHSIDE HOSPITAL
Alpharetta, USA
05.2022 - Current
  • Company Overview: Northside Hospital Alpharetta Medical Campus, GA
  • Provides leadership and support to Patient Access Teams in Radiology, and Surgery Departments as well as North Crescent and Roswell GI –off campus
  • Provide support to the Emergency department to enhance patient flow and registration as needed
  • Ensure accurate insurance verification and authorization processes to ensure smooth billing
  • Monitor compliance with HIPAA and Northside policies to maintain data security and patient confidentiality.
  • Provide compassionate support to patients and families during stressful situations
  • Actively involved in resolving cases where patients have complex needs, and partners with team members to ensure that patients receive the right care at the right time, the first time
  • Directs and coordinates the registration functions and personnel within the department while ensuring the exercise of courtesy and patience excellence in speaking with patients, families, and others to maintain sound public relations
  • Facilitates revenue Cycle functions and staff involved in patient access, upfront cash collections, office management and account resolution activities
  • Continually analyzes organizational efficiency and develops strategy to improve productivity and performance including handling of complaints and problems resolution
  • Makes individual work assignments and follows up to ensure that duties have been accomplished
  • Continually educates all registration staff regarding any changes associated with their positions
  • Trains and orients new staff, and assists supervisor in preparing performance appraisals
  • Monitors employee customer service skills by observing patient/employee interactions
  • Works closely with the supervisor to report and resolve operational problems, and employee deficiencies in work performance
  • Completes all responsibilities in a timely and efficient manner to high-level corporate standards
  • Prepares routine reports of department activity, and orders supplies as needed
  • Participates in on-call responsibilities as assigned
  • Practices proper safety techniques in accordance with hospital and departmental policies and procedures
  • Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions or employee/patient/visitor injury-accident to Supervisor/Manager
  • Northside Hospital Alpharetta Medical Campus, GA

Watch Officer - Emergency Operation Center (EOC)

Centers for Disease Control & Prevention (CDC)
Atlanta, USA
06.2022 - 12.2022
  • Act as primary liaison between EOC, supported Centers, Institutes and Offices (CIOs), external agencies, health officials, and public

Census Field Supervisor

US CENSUS BUREAU
, USA
07.2020 - 12.2020
  • Company Overview: Atlanta Regional Census Center
  • Provide leadership for several teams of enumerators, setting goals and expectations

Executive Director

ULTIMATE ENGINEERING LTD.
Nairobi, Kenya
08.2009 - 12.2020

  • Under my leadership, the company was recognized and the third best in Top 100 companies in Kenya, a testament to our commitment to excellence, innovations, and sustained growth

Event Consultant

CLASSIQUE CONCEPTS LTD., CONSULTANTS
Nairobi, Kenya
03.2009 - 04.2020
  • Collaborated with design and technical teams to ensure high-quality event delivery.
  • Conducted pre-event site visits to evaluate venue suitability and identify logistical challenges.
  • Selected catering services for various events, balancing costs and menu options with client needs.
  • Leveraged over 20 years of experience with prestigious US companies to enhance service quality.

Director of Sales & Marketing - East Africa

FAIRMONT HOTELS & RESORTS
Nairobi, Kenya
10.2006 - 06.2009
  • Company Overview: A leading Canadian Global hotel management company that operates more than 130 hotels worldwide
  • Recruited from the USA to help inculcate the Fairmont global culture of service excellence in a new business region of East Africa
  • Oversaw implementation of the overall Sales and Marketing Strategy to drive business growth
  • Increased Business Transient with over $587,000 YOY
  • Managed and motivated sales team to increase revenue 65% in 6 months through multi-pronged approaches, including strategic marketing initiatives, cold calling and local-area networking and media relations to support brand image
  • Increased RevPAR and gained market share through an aggressive direct sales
  • A leading Canadian Global hotel management company that operates more than 130 hotels worldwide

Senior Sales & Marketing Manager

WALT DISNEY HOTELS & RESORTS
Anaheim, USA
03.2003 - 09.2006
  • Company Overview: The Walt Disney Company, owners of Disneyland, international family entertainment & media enterprise
  • Continuously provided excellent, unparalleled customer experience and built customer loyalty and client base in line with the Walt Disney Brand
  • Developed and implemented sales strategies as well as event planning to maximize returns for the three resorts and two parks
  • Total billable employee count at the end of 2005 was 110
  • Tasked to grow the diversity market – increased by 50% in two years
  • The Walt Disney Company, owners of Disneyland, international family entertainment & media enterprise

Sales Manager

HYATT HOTELS
San Diego, USA
06.2000 - 02.2003
  • Company Overview: Hyatt Hotels Group
  • Continuously provided excellent customer experience
  • Hyatt Hotels Group

Account Executive

HYATT HOTELS
New Orleans, USA
07.1998 - 05.2000
  • Company Overview: Hyatt Hotels Group
  • Provided support for our various client accounts to ensure client satisfaction
  • Hyatt Hotels Group

Front Office Supervisor

THE WINDSOR COURT
New Orleans, USA
10.1994 - 06.1998
  • Ensured that our front office, as the first point of customer contact, ran efficiently and appropriately at all times, providing great service to our customers

Cashier/Executive Concierge

HOLIDAY INN
New Orleans, USA
11.1992 - 09.1994
  • Company Overview: Holiday Inn Group
  • Holiday Inn Group

Poll Manager

FULTON COUNTY GOVERNMENT
01.2021

Education

Master of Business Administration - Human Resource Management

University of Phoenix
Phoenix, AZ
01.2007

Bachelor of Science - Hotel Restaurant & Tourism Management, Management

University of New Orleans
New Orleans, LA
01.1998

Skills

  • Conflict Resolution
  • Communication skills
  • Problem solving
  • Knowledge of labor laws
  • Negotiation skills
  • Confidentiality and integrity
  • Empathy and emotional intelligence
  • Training and Development
  • Performance Management
  • Documentation and record keeping
  • Fluent Swahili

Affiliations

  • ARAMARK, Recipient of Academic Scholarship for 3 years - University of New Orleans
  • Eta Sigma Delta, Hospitality Honor Society - University of New Orleans
  • University of New Orleans, Dean’s list
  • University of New Orleans, Ambassador
  • Joseph Kangethe Primary School, Board Member and VP, Kibera, Nairobi, KENYA (2015 - Present)
  • Mbagathi High School, Board Member, Nairobi, KENYA (2017 - 2020)

Volunteer Experience

Catholic Women's Association, Consolata Shrine, Nairobi, President, 01/01/16, 12/31/18, Represented over 300 women in the organization and participated in-group visits to prisons, orphanages, Children’s Homes, senior citizen’s homes, and hospitals., Cleaned the prayer garden and church weekly., Provided and coordinated meals for some of the children from Kibera, Africa's largest slum., Worked with the County government to provide a safe crossing by financing and constructing a Zebra crossing for the children and members of poverty-stricken communities., Helped pay salaries for two teachers in the slums to motivate them to teach the poor children.

Consultancy Work

  • Recruit, onboard & train competent employees
  • Conducted Patient Excellence training for the largest Referral hospital in Kenya (Kenyatta National Hospital) (2015-2018)
  • Work with companies to provide training to help reduce the risk and expense caused by unethical, illegal, and irresponsible employee activities in the workplace.
  • Conducted Training for various Government entities such as Kenya School of Monetary Studies, Central Bank of Kenya, Kenya Ports Authority, Controller of Budget on topics such as Corporate Governance, Report writing, Business etiquette and many more.
  • Organized, designed, and managed an award-winning exhibition stand for Kenya Ports Authority 2016 in three major cities.
  • Organized a very successful meeting for the Pan African Urological Surgeons’ Association (PAUSA) Nairobi in 2015.

Timeline

Watch Officer - Emergency Operation Center (EOC)

Centers for Disease Control & Prevention (CDC)
06.2022 - 12.2022

Patient Access Lead

NORTHSIDE HOSPITAL
05.2022 - Current

Poll Manager

FULTON COUNTY GOVERNMENT
01.2021

Census Field Supervisor

US CENSUS BUREAU
07.2020 - 12.2020

Executive Director

ULTIMATE ENGINEERING LTD.
08.2009 - 12.2020

Event Consultant

CLASSIQUE CONCEPTS LTD., CONSULTANTS
03.2009 - 04.2020

Director of Sales & Marketing - East Africa

FAIRMONT HOTELS & RESORTS
10.2006 - 06.2009

Senior Sales & Marketing Manager

WALT DISNEY HOTELS & RESORTS
03.2003 - 09.2006

Sales Manager

HYATT HOTELS
06.2000 - 02.2003

Account Executive

HYATT HOTELS
07.1998 - 05.2000

Front Office Supervisor

THE WINDSOR COURT
10.1994 - 06.1998

Cashier/Executive Concierge

HOLIDAY INN
11.1992 - 09.1994

Master of Business Administration - Human Resource Management

University of Phoenix

Bachelor of Science - Hotel Restaurant & Tourism Management, Management

University of New Orleans
Janet A Omido