Janet Archilla
Saint Cloud,FL
Summary
Driven by a passion for child development and a knack for curriculum design, I've excelled in roles at institutions like Central Pointe Christian Academy, enhancing student engagement through project-based learning and collaborative strategies. My adeptness in parent-teacher communication and individualized learning plans has consistently fostered academic growth, achieving notable improvements in reading comprehension and student self-awareness.
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 4 years of experience in customer service.
Overview
10
10
years of professional experience
Work History
Teacher, Grade 1
Central Pointe Christian Academy
08.2021 - 05.2022
- Collaborated with colleagues for curriculum development, sharing best practices and creating interdisciplinary units.
- Incorporated social-emotional learning into daily lessons, promoting empathy, self-awareness, and responsible decision-making among students.
- Developed strong relationships with parents, maintaining open communication to support student success both inside and outside the classroom.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Utilized formative assessments to monitor student progress and adjust instruction accordingly for optimal learning outcomes.
- Improved students'' reading comprehension by implementing diverse teaching strategies and materials.
- Adapted lesson plans to meet the needs of diverse learners, ensuring all students were challenged appropriately and supported in their academic growth.
- Implemented project-based learning activities, encouraging critical thinking skills and fostering creativity among students.
Call Center Customer Service Representative
Jetblue Airways Corp
11.2017 - 12.2021
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Documented and detailed calls and complaints using call center's CRM database.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
Lead Teacher, Toddler Room
La Petite Academy Inc.
02.2012 - 11.2017
- Developed strong relationships with families, fostering trust and creating a welcoming atmosphere within the classroom.
- Adapted lessons to accommodate individual needs, supporting diverse learners in reaching their full potential.
- Assisted in maintaining a clean, organized, and inviting classroom environment that encouraged exploration and learning.
- Collaborated with fellow teachers to develop a cohesive and consistent curriculum for the Toddler Room.
- Managed classroom behavior effectively, ensuring a safe, nurturing environment for all children.
- Led enriching outdoor activities that promoted physical fitness, coordination, and exploration of the natural world.
- Supported language acquisition efforts by introducing new vocabulary words during daily conversations.
- Improved fine motor skills among toddlers by designing engaging arts and crafts projects.
Education
Bachelor of Arts - Health Teacher Education
Universidad Interamericana De Puerto Rico
Barranquitas, PR05.2006
Skills
- Classroom Organization
- Parent-Teacher Communication
- Project-based learning
- Curriculum Design
- Collaborative learning
- Child Development
- Student Engagement
- Instructional Materials
- Assessment Strategies
- Lesson Planning
- Individualized Learning
- Travel industry experience
- Airline Reservation Systems
- Strong attention to detail
- Time management expertise
- Flight Scheduling Knowledge
- Professionalism and Courtesy
- Reservation Software Expertise
- Foreign language proficiency
- Ticketing and Booking Procedures
- Frequent Flyer Programs
- Telephone reservations
- Customer Engagement
- Airport Codes Knowledge
- Travel bookings
- Call Control
Languages
Spanish
Native or Bilingual
Timeline
Teacher, Grade 1
Central Pointe Christian Academy
08.2021 - 05.2022
Call Center Customer Service Representative
Jetblue Airways Corp
11.2017 - 12.2021
Lead Teacher, Toddler Room
La Petite Academy Inc.
02.2012 - 11.2017
Bachelor of Arts - Health Teacher Education
Universidad Interamericana De Puerto Rico
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