Janet Ashford
Hixson,United States
Summary
Knowledgeable Practice Manager offering more than 15 years of experience working for several well-known ophthalmology providers. Well-versed in referral management and handling electronic health records and Revenue management
Overview
27
27
years of professional experience
Work History
Practice Manager
Chattanooga Retina
01.2010 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Oversaw accounting, budgeting, and financial reporting.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Addressed and remedied all patient or team member issues.
- Consulted with healthcare professionals on business decisions.
- Created and implemented organizational policies and procedures.
- Developed close working relationships with front office and back office staff.
- Supervised team of 20 office personnel.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Senior Medical Secretary
Southeastern Retina Associates
07.1997 - 01.2010
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Assisted with medical coding and billing tasks.
Education
High School Diploma -
Soddy Daisy High School
Soddy Daisy, TN05.1982
Skills
- Budget and Revenue Management
- Bookkeeping and 401k administrator
- Managing Practice Operations
- Managing Files and Records
- New Hire Training
- Referral Management
- Policy and Procedure Development
- Budget Oversight
- Resource Management
- Payroll Administration
- Workflow Planning
- Electronic Health Records
- Biweekly Payroll Processing
- Insurance Referral Facilitation
- Medicare Compliance
- Policy Implementation
- Problem Identification
- Seasoned in Medical Clinical Procedures
- Bookkeeping
- Marketing
- Etc
Timeline
Practice Manager
Chattanooga Retina
01.2010 - Current
Senior Medical Secretary
Southeastern Retina Associates
07.1997 - 01.2010
High School Diploma -
Soddy Daisy High School
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