Janet Austin
Fayetteville,NC
Summary
Dynamic Office Manager with a proven track record at Owen Park Pediatrics, adept in office administration and employee supervision. Excelled in maintaining balanced budgets and confidentiality, enhancing patient care at Betsy Johnson Hospital. Skilled in customer service and organizational skills, consistently improving operational efficiency and staff training.
Overview
19
19
years of professional experience
Work History
Office Manager
Owen Park Pediatrics
09.2009 - Current
- Maintained accurate billing and claims filing , insurance credentialing information for insurance. reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between management and staff members, facilitating open channels of communication to address concerns.
- Maintenance of employees records, hire / fire management human resource. Payroll records management
- Inventory and ordering management. Medical supplies - office equipment and supplies.
- Responsible for handling vendor contacts for maintenance/ supplies
Emergency Medical Technician Supervisor
Betsy Johnson Hospital
12.2018 - 08.2019
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Insurance verification, registration
- Continuously improved skills through regular training sessions, workshops, conferences,
- Ensured accurate documentation of patient information, assessment findings, interventions. completing detailed reports in compliance with legal requirements .
- Maintaining staff scheduling for continued coverage and shifts.
Intake Specialist
Tarheel Diabetic & Medical Supply
06.2006 - 09.2009
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients by effectively managing appointment scheduling and resource allocation.
- Correspondence with medical providers for client best outcomes
Education
Associate Of Applied Arts - Therapy
Fayetteville Technical Community College
Fayetteville, NC05.2000
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Billing
- Scheduling
- Employee supervision
- Human resources
- Staff training
Languages
Spanish
Native or Bilingual
American Sign Language
Elementary
Timeline
Emergency Medical Technician Supervisor
Betsy Johnson Hospital
12.2018 - 08.2019
Office Manager
Owen Park Pediatrics
09.2009 - Current
Intake Specialist
Tarheel Diabetic & Medical Supply
06.2006 - 09.2009
Associate Of Applied Arts - Therapy
Fayetteville Technical Community College
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