Janet Ball
Pine Grove,CO
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Tarian Security
Denver , CO
01.2023 - Current
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Collaborated with management to plan special events or promotions.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Assigned tasks to team members based on their strengths and skill sets.
- Developed strategies for improving operational efficiency and customer service levels.
- Investigated accidents or incidents occurring during shift hours.
- Monitored staff performance to ensure quality standards were met.
- Addressed any issues that arose during the shift in a proactive manner.
- Provided on-the-job training to new staff members.
- Resolved conflicts between staff members in a timely manner.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Resolved customer complaints and reported issues to senior management.
- Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
- Monitored security and enforced loss prevention strategies during shift.
- Managed daily workflow and scheduled staff for adequate coverage.
- Evaluated employee performance, delivering individualized feedback and praise.
- Supervised and led employees to maintain productivity and customer service levels.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Shift Supervisor Security
Hospital Shared Services
Denver, CO
01.2008 - 01.2023
- Assigned tasks to team members based on their strengths and skill sets.
- Collaborated with management to plan special events or promotions.
- Developed strategies for improving operational efficiency and customer service levels.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Resolved customer complaints in a timely manner.
- Addressed any issues that arose during the shift in a proactive manner.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Provided on-the-job training to new staff members.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Identified areas of improvement within the department and implemented necessary changes.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Monitored staff performance to ensure quality standards were met.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Resolved conflicts between staff members in a timely manner.
- Investigated accidents or incidents occurring during shift hours.
- Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
- Monitored security and enforced loss prevention strategies during shift.
- Resolved customer complaints and reported issues to senior management.
- Recruited, hired, and mentored new team members, working closely with human resources department.
- Managed daily workflow and scheduled staff for adequate coverage.
- Collaborated with team members to improve performance and implement training updates.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Evaluated employee performance, delivering individualized feedback and praise.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Upheld company standards and compliance requirements for operations.
Security Officer
Hospital Shared Services
Denver , CO
01.2001 - 01.2008
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Adhered to post orders while maintaining a visible presence around the property.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors as needed throughout the facility.
- Assisted in the development and implementation of security policies and procedures.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated all reported incidents of theft or vandalism on premises.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Performed first aid and CPR when necessary during emergency situations.
- Checked for safety hazards and took corrective action when necessary.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored surveillance cameras and responded to suspicious activity.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Searched individuals and baggage for weapons and other prohibited items.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Completed incident reports to record security or loss prevention incidents.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Cargill Oil Seeds Refinery Loader
Cargill Oil Seeds
Sioux City IA, IA
09.1995 - 08.2000
- Maintained cleanliness of work area at all times by sweeping floors, cleaning up spills.
- Provided assistance in receiving dock area including helping unload trailers when necessary.
- Followed safety procedures when handling hazardous materials or operating heavy machinery.
- Secured cargo in trucks with straps, load bars, blocks and other materials.
- Observed proper lifting techniques when manually loading or unloading freight from trucks.
- Adhered to established safety regulations while performing job duties.
- Participated in team meetings providing input into warehouse processes improvement initiatives.
- Loaded and unloaded trucks using forklift, pallet jack and hand truck.
- Processed orders quickly and accurately while adhering to company policies and procedures regarding shipping and receiving activities.
- Ensured that all paperwork was completed accurately and on time.
- Maintained accurate records of shipments loaded or unloaded.
- Operated a variety of equipment such as dollies, hand-trucks, pallet jacks. to transport product throughout the warehouse.
- Reported any discrepancies between shipment documents and actual loads received or delivered to management immediately upon discovery.
- Performed regular maintenance checks on equipment used during loading and unloading operations such as checking fluid levels, lubricating parts.
- Communicated effectively with customers regarding delivery times and issues related to products being shipped and received.
- Checked freight bills against invoices for accuracy before signing off on them.
- Read and attached appropriate labels and tags to products and packages for identification purposes.
- Maneuvered trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.
- Maximized truck space by loading efficiently.
- Checked load-related documentation to promote completeness and accuracy.
- Unloaded initial shipments and placed on correct delivery trucks.
- Communicated load, product or pallet issues to supervisor.
- Verified tank car, barge or truck load numbers to maintain car placement accuracy.
- Monitored product movement to and from storage tanks, coordinating with other workers to maintain product flow.
- Sealed outlet valves on tank cars, barges and trucks.
- Checked conditions and weights of vessels to drive cleanliness and compliance with loading procedures.
- Started pumps and adjusted valves or cables to regulate flow of products to vessels.
Education
Bachelor of Arts - Forensic Crime Scene
American Public University
West VirginiaSkills
- Schedule Management
- Customer-Oriented
- Policy Enforcement
- Staff Management
- Conflict resolution techniques
- Safety reviews
- Workplace Safety
- Safety understanding
- Training and mentoring
- Schedule oversight
- Staff Scheduling
- Continuous Improvement
Languages
Deaf Interpreter
Limited
Affiliations
- Dirt biking
- camping
- hiking
- swimming
- 4 wheeling
- fishing
- traveling
- cooking
- gardening
Certification
- Security License
- CPR
- Hand cuffing certificate
- Taser Certified
Timeline
Shift Supervisor
Tarian Security
01.2023 - Current
Shift Supervisor Security
Hospital Shared Services
01.2008 - 01.2023
Security Officer
Hospital Shared Services
01.2001 - 01.2008
Cargill Oil Seeds Refinery Loader
Cargill Oil Seeds
09.1995 - 08.2000
Bachelor of Arts - Forensic Crime Scene
American Public University
- Security License
- CPR
- Hand cuffing certificate
- Taser Certified
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