Janet Barela
Los Lunas,NM
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
6
6
years of professional experience
Work History
Victim Advocate
13th Judicial District Attorneys Office
Belen , NM
2020.01 - 2022.11
- Acted as liaison between victims and law enforcement agencies to assist with filing police reports and explain informed consent.
- Assisted individuals through criminal justice process, providing information and support.
- Maintained heavy caseload of up to 1,500 clients, managing case status reports for each.
- Coordinated referrals and crisis counseling services and programs to victims and witnesses of violent crimes.
- Interviewed victims and recorded impact statements for records and court proceedings.
- Corresponded and collaborated with law enforcement, prosecuting attorneys, social services agencies, judges, court staff and other victim advocacy groups.
- Assisted in filing compensation claims with the state or local Victim Compensation Board.
- Educated victims on their rights under the Victims' Bill of Rights Act.
- Attended court hearings to provide advocacy for victims throughout the criminal justice process.
- Provided emotional support and comfort to victims of crime.
Administrative Assistant
13th Judicial District Attorneys Office
Belen , NM
2018.02 - 2020.01
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Greeted visitors and provided general information about the company.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Facilitated communication between different departments within the organization.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Responded to customer issues to provide immediate resolution and improve retention.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
New Mexico Center for Cosmetic & Family Dentistry
Dr. William Garner
Albuquerque , NM
2017.01 - 2018.02
- Managed customer service inquiries and complaints in a timely manner.
- Obtained and processed payments from clients for products and services.
- Performed data entry and other administrative tasks to support departments.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Created fliers, brochures, and social media posts to communicate brand objectives.
- Scheduled appointments and maintained calendars for staff members.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
Education
High School Diploma -
Belen High School
Belen, NM2002-05
Skills
- Case Management
- Documentation And Reporting
- Effective Communication
- Problem-Solving
- Multitasking
- Attention to Detail
- Data entry
Timeline
Victim Advocate
13th Judicial District Attorneys Office
2020.01 - 2022.11
Administrative Assistant
13th Judicial District Attorneys Office
2018.02 - 2020.01
New Mexico Center for Cosmetic & Family Dentistry
Dr. William Garner
2017.01 - 2018.02
High School Diploma -
Belen High School
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