Janet Barela
Los Lunas,NM
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
6
6
years of professional experience
Work History
Victim Advocate
13th Judicial District Attorneys Office
Belen , NM
01.2020 - 11.2022
- Acted as liaison between victims and law enforcement agencies to assist with filing police reports and explain informed consent.
- Assisted individuals through criminal justice process, providing information and support.
- Maintained heavy caseload of up to 1,500 clients, managing case status reports for each.
- Coordinated referrals and crisis counseling services and programs to victims and witnesses of violent crimes.
- Interviewed victims and recorded impact statements for records and court proceedings.
- Corresponded and collaborated with law enforcement, prosecuting attorneys, social services agencies, judges, court staff and other victim advocacy groups.
- Assisted in filing compensation claims with the state or local Victim Compensation Board.
- Educated victims on their rights under the Victims' Bill of Rights Act.
- Attended court hearings to provide advocacy for victims throughout the criminal justice process.
- Provided emotional support and comfort to victims of crime.
Administrative Assistant
13th Judicial District Attorneys Office
Belen, NM
02.2018 - 01.2020
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Greeted visitors and provided general information about the company.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Facilitated communication between different departments within the organization.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Responded to customer issues to provide immediate resolution and improve retention.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
New Mexico Center for Cosmetic & Family Dentistry
Dr. William Garner
Albuquerque, NM
01.2017 - 02.2018
- Managed customer service inquiries and complaints in a timely manner.
- Obtained and processed payments from clients for products and services.
- Performed data entry and other administrative tasks to support departments.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Created fliers, brochures, and social media posts to communicate brand objectives.
- Scheduled appointments and maintained calendars for staff members.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
Education
High School Diploma -
Belen High School
Belen, NM05-2002
Skills
- Case Management
- Documentation And Reporting
- Effective Communication
- Problem-Solving
- Multitasking
- Attention to Detail
- Data entry
Timeline
Victim Advocate
13th Judicial District Attorneys Office
01.2020 - 11.2022
Administrative Assistant
13th Judicial District Attorneys Office
02.2018 - 01.2020
New Mexico Center for Cosmetic & Family Dentistry
Dr. William Garner
01.2017 - 02.2018
High School Diploma -
Belen High School
Similar Profiles
Rebecca WiardRebecca Wiard
Assistant District Attorney at Office of the District Attorney, 13th Judicial District, ColoradoAssistant District Attorney at Office of the District Attorney, 13th Judicial District, Colorado
Maria Julia RamosMaria Julia Ramos
Clerical Specialist at State Attorney's Office 13th Judicial CircuitClerical Specialist at State Attorney's Office 13th Judicial Circuit
Shanna BaileyShanna Bailey
Assistant State Attorney at Office of the State Attorney, 13th Judicial CircuitAssistant State Attorney at Office of the State Attorney, 13th Judicial Circuit