Janet Beaver
Detroit
Summary
Dynamic and detail-oriented Fine Dining Server with extensive experience at The Whitney Mansion. Expert in upselling and wine pairings, consistently enhancing guest experiences. Proven ability to build strong customer relationships and maintain high standards of service, resulting in increased referrals and repeat business. Committed to safe food handling and exceptional customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fine Dining Server
The Whitney Mansion
05.2025 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Rolled silverware, set up tables and polished glassware and silverware.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
Server
Longhorn Steakhouse
02.2024 - 02.2025
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bartender
Trakhouz
10.2023 - 09.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Server
Ziki's Japanese Sushi & Steakhouse
03.2022 - 08.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Barback
The Blind Burro
05.2019 - 01.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Replaced empty kegs and soda syrups.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Restocked ice, liquor, beer, etc. bottles
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Assisted in setting up and breaking down bar area for special events.
- Monitored food and beverage supplies, assisting with restocking when needed.
Bartender
Buffalo Wild Wings
03.2017 - 05.2018
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Assisted with inventorying beverage stock and bar supplies.
- Upheld strict regulations for safe alcohol service and food safety.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Education
No Degree - Architecture Design
San Diego Mesa College
San Diego, CA02-2026
High School Diploma -
Alessandro High
Hemet, CA01-2015
Skills
- Table setting
- Upselling skills
- Wine pairings
- Flexible schedule
- Safe food handling
- Station stocking
- Customer service
- Bottle service
- Exceptional customer service
- POS system operations
- Detail-oriented
- Sales
- Proper table setup
- Party service experience
- Relationship building
- Upscale dining expertise
- Menu memorization
- Food allergy awareness
Certification
- Certified Safeserve, 2022-2026
- food handlers maybe active
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Fine Dining Server
The Whitney Mansion
05.2025 - Current
Server
Longhorn Steakhouse
02.2024 - 02.2025
Bartender
Trakhouz
10.2023 - 09.2024
Server
Ziki's Japanese Sushi & Steakhouse
03.2022 - 08.2024
Barback
The Blind Burro
05.2019 - 01.2022
Bartender
Buffalo Wild Wings
03.2017 - 05.2018
No Degree - Architecture Design
San Diego Mesa College
High School Diploma -
Alessandro High
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