Janet Bocchi
Philadelphia,PA
Summary
Self- Motivated professional with excellent customer service and management skills and more than 35+ years of experience . Highly effective and comfortable working with people at all levels in organization. Strong leader and problem-solver with strong decision-making skills and sound judgment to positively impact company success.
Overview
37
37
years of professional experience
Work History
Owner |Operator It's Spotless LLC
It's Spotless LLC
Wildwood Crest, NJ
06.2009 - 09.2023
- Scheduled employees for shifts, taking into account customer needs and employee strengths.
- Hired and trained all employees
- Trained and developed team members to clean at a high standard on a timed scheduled
- Oversaw business budget planning and administration, accounting functions, purchasing, and weekly payroll to handle financial needs.
- Handled customers and clients with excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Real Estate Agent
Weichert Realtors
Wildwood, NJ
01.2005 - 01.2022
- Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Presented purchase offers to sellers for consideration.
- Developed targeted marketing campaigns for luxury properties, attracting qualified buyers and securing high-value transactions.
- Utilized advanced technology tools such as virtual tours to showcase properties more effectively, attracting more potential buyers online.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Maintained connections with clients to encourage repeat business and referrals.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Coordinated appointments to show tenants and buyers prospective homes.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Reviewed and executed confidential documents, contracts and disclosures.
- Liaised between buyers and sellers to provide positive experiences for both parties.
Salon Owner
Attitude Salon, LLC
Narberth, PA
01.1987 - 01.1997
- Boosted customer satisfaction by implementing innovative salon services and personalized consultations.
- Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
- Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
- Developed marketing strategies to attract new clients.
- Mentored salon staff through regular training sessions and performance evaluations, fostering professional growth.
- Cultivated positive relationships with suppliers, negotiating favorable terms for product purchasing and delivery schedules.
- Enhanced team productivity by streamlining appointment booking procedures using modern scheduling software.
- Created customized treatment plans for clients based on their individual needs and preferences, resulting in high levels of satisfaction.
- Maintained detailed client records to track preferences, providing personalized experiences during each visit.
- Established a positive work environment through open communication channels, fostering strong teamwork among staff members.
- Oversaw daily salon operations and performed general salon tasks.
- Maintained daily, monthly and quarterly records of costs and revenue.
Skills
- Verbal and written communication
- Team Oversight
- Training Management
- Partnership Development
- Business Management
- Staff Scheduling
- Employee Relations
- Staff Management
- Work Planning and Prioritization
Timeline
Owner |Operator It's Spotless LLC
It's Spotless LLC
06.2009 - 09.2023
Real Estate Agent
Weichert Realtors
01.2005 - 01.2022
Salon Owner
Attitude Salon, LLC
01.1987 - 01.1997