Janet Bozich
Summary
Accomplished Office Manager with a proven track record at Colorado County Oil, adept in organizational skills and office administration. Excelled in maintaining confidentiality, enhancing customer relations, and resolving billing discrepancies. Skilled in negotiation and data entry, significantly contributed to financial reporting accuracy and customer dispute resolution. Demonstrates exceptional problem-solving abilities and a commitment to excellence.
Overview
10
10
years of professional experience
Work History
Office Manager
Colorado County Oil
09.2014 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Researched and resolved billing discrepancies to enable accurate billing.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Collaborated with customers to resolve disputes.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Audited and corrected billing and posting documents for accuracy.
- Monitored outstanding invoices and performed collections duties.
- Dispatch bobtail fuel and lube deliveries.
- Castrol DFF orders
- Daily invoicing of fuel and lube deliveries
Education
Business Administration
Northwestern Business School
Weirton, WVHigh School Diploma -
Brooke High School
Wellsburg, WVSkills
- Customer service
- Organizational skills
- Office administration
- Data entry
- Billing
- Credit and collections
- Policy and procedure modification
- Problem resolution
- Documentation and reporting
- Negotiation and conflict resolution
- Fleet Panda
- Visual Supplier
- Petrodata
Timeline
Office Manager
Colorado County Oil
09.2014 - Current
Business Administration
Northwestern Business School
High School Diploma -
Brooke High School