Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Janet Brookins

Customer/Client Service Provider
Hoffman Estates,IL

Summary

Accomplished Direct Service Provider and Client Service Representative with a proven track record in enhancing customer satisfaction and loyalty at Automated Health Systems. Skilled in complaint resolution and organization, adept at providing product and service solutions with a professional telephone demeanor. Demonstrated ability to improve service delivery, achieving significant positive feedback and retention rates.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

17
17
years of professional experience

Work History

Direct Service Provider

Little City Foundation
03.2022 - 02.2023
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted disabled clients to support independence and well-being.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Client Service Representative

Automated Health Systems
05.2009 - 10.2012
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.

Customer Service Representative

Ameritech
04.2006 - 11.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Improved resolution time with effective problem-solving for customer complaints.

Education

Associate Of Arts - Early Childhood Care And Education

Triton College
River Grove, IL
06.2006

Skills

  • Account updating
  • Organization
  • Remote assistance
  • Product and service solutions
  • Professional telephone demeanor
  • Follow-up skills
  • Documentation
  • Complaint resolution
  • Staff education and training

Timeline

Direct Service Provider

Little City Foundation
03.2022 - 02.2023

Client Service Representative

Automated Health Systems
05.2009 - 10.2012

Customer Service Representative

Ameritech
04.2006 - 11.2008

Associate Of Arts - Early Childhood Care And Education

Triton College
Janet Brookins Customer/Client Service Provider