JANET BROWN
Pittsburgh,PA
Summary
Experienced professional with strong leadership, project management, and problem-solving skills. Skilled in managing clerical functions in fast-paced office environments and adapting to changing business needs. A diligent resource coordinator committed to exceeding performance targets.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Administration Manager
Carnegie Mellon University
, PA
10.2021 - Current
- Managed daily front office operations.
- Managed the team and ensured optimized performance efficiency for daily front office activities.
- Managed and supervised front office operations to provide top-notch services for customers' satisfaction.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Played a key role in maintaining high standards of performance through active recruiting, training, and evaluation of staff.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Ensured precision in documenting financial transactions
- Coordinated task delegation among staff, prioritizing goals.
- Exhibited grace under pressure, skillfully resolving stressful circumstances.
- Evaluated job candidates to determine suitability for the position and submitted recommendations to HR.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Conducted periodic performance review sessions with team members to discuss priorities, goals, and feedback.
- Planned and led team meetings to review policies and procedures, results, and communicate new and ongoing priorities.
- Resolved customer complaints promptly and efficiently with a consistently professional demeanor.
- Implemented adherence to established security protocols and rules for improved workplace safety.
- Meeting notes taken at regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Orchestrated staff meetings to maintain open communication and quickly address concerns.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Formulated an effective administrative team to align with company's growth trajectory and objectives.
Program & Finance Coordinator
Lehigh University
Bethlehem , PA
01.2015 - 01.2018
- Provided project and administrative support, including overseeing website updates and managing student workers.
- Organized large events, including Study Abroad Fairs with 300+ attendees, and led crisis management efforts.
- Led hiring initiatives and supervised 10+ student workers, as well as financial reporting and account management.
- Served on the crisis management and leadership onboarding committees.
- Prepared monthly, quarterly, and annual budgets.
- Developed and maintained financial records and reports.
Academic Coordinator
Lehigh University
Bethlehem , PA
01.2013 - 01.2014
- Assisted with faculty scheduling, travel arrangements, and event coordination.
- Managed departmental budgets and recruitment processes, including onboarding and orientation of faculty members.
- Provided mentorship to student workers and supported department faculty with cross-functional conflict resolution.
- Developed and maintained program curriculum materials, ensuring compliance with accreditation standards.
- Monitored course enrollment levels to ensure adequate staffing for courses.
- Managed the budget for academic programs by tracking expenditures and preparing financial reports.
Secretary to the Deans Office
Lehigh University
01.2012 - 01.2013
- Managed daily operations for the Dean's Office, including scheduling, travel arrangements, and document proofreading.
- Assisted with financial reporting, budgeting, and data entry for various projects.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Provided administrative support to the office manager and other staff members.
Education
MBA - in progress
Desales University
10.2024
Business Administration -
Kutztown University
Skills
- Document Management
- Scheduling expertise
- Human Resources
- Operations Management
- Business Administration
- Expense Reporting
- File Maintenance
- Workforce Management
- Word Processing
- Spreadsheet development
- Technical Support
- Database entry
- Event Coordination
- Scheduling
- Customer Engagement
- Meeting Coordination
- Payroll Administration
- Project Management
- Performance Improvement
- Time Management
- Verbal Communication
- Travel Arrangements
- Calendar Management
- Office Management
- Payroll
- Workload prioritization
- Meeting planning
- Staff Management
- Travel Coordination
- Schedule and calendar management
- Budget support
- Microsoft, Google, Adobe, expertise
- Customer Relationship Management (CRM)
- Planning events
Languages
- English, Native
- Spanish, Full Professional Proficiency
Certification
- Registered Yoga Teacher, RYT 200HR
- Healthcare Provider CPR/AED and First Aid Combo
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Certified Yoga Instructor (RYT 200HR) – Lead weekly yoga classes, promoting physical and mental wellness within the community.
- Mental Health Advocate – Actively involved in promoting mental health awareness through workshops and community events.
- Parent Volunteer – Actively support my children’s school by assisting with event planning and classroom activities.
- Continuous Learner – Regularly attend professional development courses in project management, media, and remote work skills.
- Leadership Team Member – Contribute to strategic initiatives and department operations as part of my role at Carnegie Mellon University.
Timeline
Office Administration Manager
Carnegie Mellon University
10.2021 - Current
Program & Finance Coordinator
Lehigh University
01.2015 - 01.2018
Academic Coordinator
Lehigh University
01.2013 - 01.2014
Secretary to the Deans Office
Lehigh University
01.2012 - 01.2013
- Registered Yoga Teacher, RYT 200HR
- Healthcare Provider CPR/AED and First Aid Combo
MBA - in progress
Desales University
Business Administration -
Kutztown University
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