Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Janet Bueno

777 E 3rd St #F204

Summary

Dynamic professional with extensive experience at Ginas Kitchen and Catering, excelling in training and leadership development. Proven ability to enhance service standards and build strong customer relationships. Skilled in quality control and critical thinking, ensuring operational excellence and fostering team growth. Committed to driving performance and achieving business objectives.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server Trainer

Ginas Kitchen and Catering
03.2023 - 12.2024
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.

Quality Control Inspector

Burlington Coat Factory Distribution Center
10.2020 - 01.2023
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Communicated with production team members about quality issues.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Weighed products prior to shipment to confirm accuracy.
  • Assisted in developing inspection and testing protocols.

Education

Medical Diploma - Medical Assistance

North West College
Pomona, CA
06-2009

Skills

  • Order management
  • Service prioritization
  • Staff scheduling
  • Service standards
  • Item upselling
  • Relationship building
  • Attention to detail
  • Critical thinking
  • Leadership development
  • Coaching and development
  • Documentation and recordkeeping
  • Job skill building
  • Training program development
  • Team exercises
  • Business needs analysis
  • Cash handling
  • Policy enforcement
  • Exceptional communication
  • Quality control

Accomplishments

  • Documented and resolved customer complaints which led to good hospitality.
  • Supervised team of 3-4 staff members.
  • Resolved product issue through consumer testing

Certification

  • Certified Supervisor, KFC - 2007-2010

Languages

Spanish
Native or Bilingual

Timeline

Server Trainer

Ginas Kitchen and Catering
03.2023 - 12.2024

Quality Control Inspector

Burlington Coat Factory Distribution Center
10.2020 - 01.2023

Medical Diploma - Medical Assistance

North West College

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Janet Bueno