Janet Burgos
Chesterfield,VA
Summary
Experienced in filling orders in fast-paced warehouse environments. Knowledgeable about shipping, receiving and tracking procedures. Skilled in operating pallet jacks and frequency scanners. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.
Overview
17
17
years of professional experience
Work History
Fulfillment Associate
Target
05.2022 - Current
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Customer Service Associate
Target
05.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Kept customer spaces clean, neat and organized for maximum appeal.
General Merchandise Associate
Target
05.2022 - Current
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Executed revised sales plans and reset zones to incorporate new merchandise.
- Completed efficient weekly pricing changes for general merchandise categories.
- Worked with department managers to maintain adequate inventor for regular and promotional demand.
- Interacted with guests in friendly and knowledgeable way.
- Stocked designated items on shelves, end caps and displays.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Moved merchandise using pallet jacks and hand trucks.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Supervised and trained new staff in performing census.
Soldier
US Army
03.2007 - 02.2013
- Secured and protected military property, assets, and personnel.
- Coached and mentored new recruits for motivated, high-performing teams.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Operated and maintained armored vehicles.
- Risk-assessed environments and implemented appropriate security measures.
- Oversaw utilities manual records to perform stock control and accounting duties.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Completed cycle counts and monthly inventory.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Simplified shipping and receiving processes for improved workflow.
- Trained and developed warehouse staff on safety measures.
- Demonstrated superior transport service, providing accurate time estimates and courteous responses.
- Operated with safety and skill to avoid accidents and delays.
- Trained new drivers in company policies and vehicle maintenance to support daily task completion.
- Closely monitored cargo during transit and maintained secure transport.
- Complied with federal, state and local laws and regulations to reduce risks.
- Loaded and unloaded cargo with extreme care and focus on preventing damage or injury.
- Updated daily logs and customer paperwork with relevant details.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Worked closely with personnel, customers, and contractors to resolve problems.
Education
Associate of Arts - Visual And Performing Arts
John Tyler Community College
Chester, VA05.2019
Skills
- Customer Order Fulfillment
- Shipping and Receiving
- Work Prioritization
- Data Accuracy
- Excellent Communication
- Stage Inventory
- Monthly Inventory
- Loading and Unloading Vehicles
- Pallet Building
- Sorting and Organizing
- Order Picking and Processing
- Trailer Loading
Languages
Spanish
Native or Bilingual
Timeline
Fulfillment Associate
Target
05.2022 - Current
Customer Service Associate
Target
05.2022 - Current
General Merchandise Associate
Target
05.2022 - Current
Soldier
US Army
03.2007 - 02.2013
Associate of Arts - Visual And Performing Arts
John Tyler Community College