Janet Caloca
San Antonio,TX
Summary
Meticulous and systematic Administrative Assistant and Customer Service skilled in organizing, planning and managing daily production requirements. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Thrives in a dynamic, high-pressure environment while efficiently managing multiple tasks.
Overview
15
15
years of professional experience
Work History
Claim Specialist
State Farm
08.2022 - Current
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
- Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
- Provided exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to clients.
- Collaborated closely with adjusters to ensure accurate, fair, and timely claims settlements for all involved parties.
- Managed high-volume caseloads effectively, prioritizing urgent cases while maintaining attention to detail for all claims.
- Reduced claim processing time by implementing efficient workflow procedures and organization systems.
- Negotiated settlements for complex claims to ensure fair outcomes for all parties involved.
- Fostered team-oriented environment that emphasized continuous improvement in claim handling procedures.
- Followed up with customers on unresolved issues.
Warehouse Admin Assistant
Refresco Beverage Company
08.2020 - Current
- Responsible for complying with food safety, food security, Quality, GMP’s and HAACP as well as regulations, policies, and procedures as required
- Responsible can planning to include writing PO’s and shipment tracking
- Coordinate and order cans on a weekly basis utilizing JIT principles for upcoming production runs as indicated on the production scheduled
- Maintain a positive and productive relationship with pallet vendors to minimize order disruptions
- Established / maintain relationship with plant production planner, production team, and external suppliers (external supplier relations for can ordering/modification)
- Attend weekly plant scheduling meeting to remain current with production demands and ensure awareness of current requirements
- Blind counts on raw materials to ensure supplier ship correctly against packing list.
Supply Planner Support
Robert Half Staffing, Refresco Beverages
04.2019 - 08.2020
- Monitoring and managing inventories, and forecasting sales and production levels to plan for materials needed
- Track delivery performance and response time, as well as handle capacity planning and various logistics projects
- Created and managed production schedule based on product availability and time constraints
- Planned raw material projections for manufacturing facility
- Generated daily reports for the Planning department.
Accounts Payable Clerk
Marathon Petroleum
12.2018 - 04.2019
- Responsible for the accurate and timely processing of vendor invoices
- Verifies invoice information to purchase order and receiving information and processes service entries for vendor invoices to facilitate approval for payment
- Researches and resolves vendor account issues
- Participates in special projects as deemed necessary by department management team.
- Handled high-volume invoice processing with minimal supervision.
- Paid vendors and verified accounts and payment totals.
General Office Clerk
Guadalupe Lumber Co
09.2016 - 12.2018
- Duties and errands, creating and entering coding information into invoices
- Contact vendors for item pricing, examine statement to ensure accuracy, prepare payments by verifying documentation, and requesting disbursement
- Payment processing, prepares special financial reports by collecting, analyzing, and summarizing account information and trends
- Verifies vendor accounts by reconciling monthly statements and related transactions, assist with other projects as needed
Lumber Sale Representative
MG Building Materials
09.2010 - 09.2016
- Responsible for all sales job duties, from generating leads to closing sales
- Including working closely with customers to determine their needs, answer their questions about the company’s products and recommend the right solutions
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
- Communicate effectively with vendors to create the correct purchase order for customer
- Stay competitive with bids for home building supplies
- Blue print reading to ensure correct material quantity and type
- Ultimately, staying successful and staying up to date on new product features
- And achieving excellent customer service, while consistently meeting the store’s sales goals.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
Education
Associate of Applied Science - Logistics And Supply Chain
Palo Alto College
San Antonio, TX05.2022
Certificate of Transportation Management -
Palo Alto College
San Antonio, TX05.2022
Certificate of Purchasing Clerk -
Palo Alto College
San Antonio, TX05.2022
Certificate of Manufacturing Management -
Palo Alto College
San Antonio, TX05.2022
Certificate of Warehouse Management -
Palo Alto College
San Antonio, TX05.2022
Certificate of Logistic Management -
Palo Alto College
San Antonio, TX05.2021
Manicurist Course, Certificate And TDLR License -
Medical Assistance School San Antonio SWS Beauty School
San Antonio, TX07.2012
Skills
- Software knowledge in
- SAP, QuickBooks, Epicor, and ECS
- Proficient in Microsoft Excel, Word, Google Sheets, Power Point, and One Note
- Skills:
- Microsoft office (Excel, word, PowerPoint), Outlook, Epicor, SAP
- Meticulous Attention to Detail
- Multitasking and Time Management
- Verbal and Written Communication
Additional Information
- 6 Years in sales and customer service, 3 Years in raw material purchasing Responsibilities included resolving purchase order, creating purchase order, tracking shipment, maintain production attainment
Education and Training
other,other,other,other
Timeline
Claim Specialist
State Farm
08.2022 - Current
Warehouse Admin Assistant
Refresco Beverage Company
08.2020 - Current
Supply Planner Support
Robert Half Staffing, Refresco Beverages
04.2019 - 08.2020
Accounts Payable Clerk
Marathon Petroleum
12.2018 - 04.2019
General Office Clerk
Guadalupe Lumber Co
09.2016 - 12.2018
Lumber Sale Representative
MG Building Materials
09.2010 - 09.2016
Associate of Applied Science - Logistics And Supply Chain
Palo Alto College
Certificate of Transportation Management -
Palo Alto College
Certificate of Purchasing Clerk -
Palo Alto College
Certificate of Manufacturing Management -
Palo Alto College
Certificate of Warehouse Management -
Palo Alto College
Certificate of Logistic Management -
Palo Alto College
Manicurist Course, Certificate And TDLR License -
Medical Assistance School San Antonio SWS Beauty School
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