JANET CAMPOS CASTILLO TOLIVER
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative II
Animal Health International
11.2022 - 08.2023
- Responsible for assisting internal and external customers and sales representatives with bilingual (Spanish) order entry with professionalism, skill, and expediency
- Accurately process and ensure accuracy of customer transactions in order entry systems such as orders, quotes, returns, etc
- Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion
- Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners
- Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
Import Specialist
Hunter International Brokerage Services
06.2019 - 12.2021
- Securing clearances from the United States Department of Agriculture (USDA), United States Fish & Wildlife, and United States Customs for international hunting trophies
- Securing Power of Attorney's from clients with utmost care and securing sensitive information
- Communication with clients, overseas agents, airport agents, vendors and Officers/Inspectors is performed through professional and courteous emails
- Notifying clients and overseas agents when the clients' shipment(s) arrive in the U.S
- Maintaining clients updated upon clearances with three government agencies
- Contacting airport agencies to confirm arrival and fees for the shipment(s)
- In constant communication with trucking companies to secure pick up from the airport after final clearances and delivery of the shipment(s) to the client's desired destination
- Track and Trace: Responsible for tracking and tracing the arrival of international hunting trophy freight into the U.S
- Billing: Sending bills to clients via email with detailed payment methods and securing and confirming payment
- Vendors: Paying vendors in a timely order via check on QuickBooks
- Shipping, labeling and receiving: Receiving shipments at our office/warehouse, creating a label and shipping them to their destination.
Head Cashier
Koja Kitchen
08.2018 - 07.2019
- High level of customer service as I welcomed guests, worked the cash register and helped where needed in the restaurant to ensure the best service and experience for our customers.
Cashier/Customer Service
The Cheesecake Factory
10.2016 - 06.2018
- Bringing guests their food, restocking any necessary items while simultaneously, maintaining a clean line
- Making sure guests are well taken care of by providing them with anything else that they may ask for.
Education
Associate's Degree - English
Chabot College
Hayward, CA04.2019
High School Diploma -
Hayward High School
Hayward, CA06.2015
Skills
- Data Entry
- Logistics & Trucking
- Attention to Detail
- Billing Specialist
- Shipment management
- Professional phone etiquette
- Strong communication skills
- Efficient and highly organized
- Computer literacy (Microsoft Office, Google Drive, POS, Faxing, Printing, SAP)
- Paperwork Processing
- Data Collection
References
- Kathy Cardon, Office Manager, Animal Health International, (661) 587-2220
- Donna Bagwell, Manager, Animal Health International, (661) 587-2220
- Maria Felix, CEO, Hunter International, (925) 417-5270
- Lynn Javier, Direct Manager, Hunter International, (925) 417-5270
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative II
Animal Health International
11.2022 - 08.2023
Import Specialist
Hunter International Brokerage Services
06.2019 - 12.2021
Head Cashier
Koja Kitchen
08.2018 - 07.2019
Cashier/Customer Service
The Cheesecake Factory
10.2016 - 06.2018
Associate's Degree - English
Chabot College
High School Diploma -
Hayward High School
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