Janet Cardenas
Fontana,CA
Summary
Bilingual skilled release of information clerk, committed to addressing customer concerns with speed, accuracy, and professionalism. Resourful employee who consistently meets and exceeds productivity and goals. Enthusiastic about helping patients get necessary medical support and help by obtaining authorizations, scheduling their procedures, and coordinating their paperwork.
Overview
17
17
years of professional experience
Work History
Health Information Specialist II
Datavant
05.2022 - Current
- Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
- Reduced billing errors and increased revenue with thorough insurance claims reviews and documentation requirements.
- facilitated communication between medical providers, patients, and legal teams to ensure accurate and timely release of information.
- Managed high volumes of record requests efficiently by maintaining excellent organizational skills and attention to detail.
- Completed certifications of documents for court legal purposes.
- Generated correspondence letters to mail information to requestors about their requests.
- Utilized an electronic medical record system cener to store, retrieve and process patient data.
- Assisted in training new staff on medical record processing and filling procedures.
- Researched and resolved medical discrepancies.
- Accurately scanned all medical records requests sent through fax, email, and subpoena requests.
- sent out weekly office supply orders what we needed when we were running low on supplies.
- Processed Patient requests, and attorney requests, we did any type of request and verified Hippa, especially on authorization requests and any other requests, making sure they were valid.
- Received high-volume calls.
- Created film breakdowns for film request approvals and created CDs and Emailed Images through Stratus Imaging Pac's.
- Took patent requests in person, verified they were the patient and or advance directives and power of attorney.
- I am bilingual, I am fluent in English and Spanish.
Records Retrieval Clerk/Radiology Team Lead
Second Image National Inc.
06.2007 - 04.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, and email, to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Team Lead duties, daily reports, set team goals for the month, and delegated the work.
- followed up with facilities if our radiology, subpoena, and authorization requests were ready to pick up.
- Created invoices and requested checks to pay the invoices to retrieve the records.
- Prepared subpoenas and authorization request to be hand served in order to obtain our records for our requestors.
Education
High School Diploma -
Chaffey College
Rancho Cucamonga, CA06.2000
Skills
- Medical Records Indexing
- HIPAA Compliance Knowledge
- Radiology Imaging
- Bilingual
- English
- Spanish
- Time Management
- Organizational Skills
- Provide excellent customer service
- Fast, easy learner
- Always on time and reliable
Timeline
Health Information Specialist II
Datavant
05.2022 - Current
Records Retrieval Clerk/Radiology Team Lead
Second Image National Inc.
06.2007 - 04.2022
High School Diploma -
Chaffey College