Open To Work
JANET CARLINI MURPHY
Feasterville,PA
Summary
Results-driven professional with extensive experience in customer service management, specializing in complaint resolution, performance tracking, and customer relationship management. Proven ability to analyze customer feedback and implement process improvements to enhance service quality. Seeking to leverage expertise in a leadership role to drive customer satisfaction and operational excellence.
Overview
40
40
years of professional experience
Work History
District Customer Service Manager/FE Operations
Acme Markets
04.2016 - 09.2025
- Resolved escalated customer complaints in a timely manner while maintaining positive relationships with customers.
- Established key performance indicators for measuring the effectiveness of customer service operations.,
- Built and Monitored Stores Budget and Labor Spending
- Create Share Filing, Presentations
- Assistant to the District Manager
- Implemented new accounting software, leading training sessions to enhance team proficiency.
- Implemented strategies to improve operational efficiency across multiple store locations.
- Led customer service teams to enhance satisfaction and loyalty through effective training programs.
- Monitored key performance indicators, ensuring alignment with company standards for service excellence.
- Mentored staff on best practices for conflict resolution, fostering a positive work environment and improving morale.
- Managed 20 stores Bookkeepers and Front End Managers
Bookkeeping Administrative Assistant
Acme Market
11.2013 - 04.2016
- Resolved billing issues with customers in an efficient manner.
- Assisted in the preparation of budgets, forecasts, cash flow statements, balance sheets, income statements.
- Conducted internal audits as needed to identify discrepancies or errors in financial records.
- Developed and maintained filing systems for financial documents, enhancing retrieval efficiency.
- Mentored junior staff in bookkeeping practices and software applications for improved accuracy.
- Coordinated communication between departments regarding budgetary concerns and financial planning.
- Assisted with payroll processing, ensuring accurate calculation of employee wages and tax deductions based on current regulations.
- Managed accounts payable and receivable, ensuring timely processing and record accuracy.
- Managed 75 Plus employees payroll
Customer Service Representative
Acme Markets
04.1985 - 11.2013
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Managed over 30 calls a day
Education
Some College - Word Processing/Early Child Education
Bucks County Community College
Newtown, PaHigh School Diploma -
Archbishop Wood High School
Warminster, PaSkills
- Customer engagement strategies
- Cash flow analysis and management
- Effective communication skills
- Collaborative team development
- Administrative assistance
- Advanced Microsoft Office skills
- Financial planning
- Experience in internal auditing
- Timely resolution of billing issues
- Accurate cash management
- Resolving customer escalations
- Effective communication skills
- Schedule coordination
- MS office expert
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
District Customer Service Manager/FE Operations
Acme Markets
04.2016 - 09.2025
Bookkeeping Administrative Assistant
Acme Market
11.2013 - 04.2016
Customer Service Representative
Acme Markets
04.1985 - 11.2013
Some College - Word Processing/Early Child Education
Bucks County Community College
High School Diploma -
Archbishop Wood High School