JANET CARMELL
Davison
Summary
Dynamic individual with hands-on experience in multiple healthcare areas and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals to increase patient access and care delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinic Operations Manager
McLaren Thumb Region
02.2025 - Current
- Supervise and provide clinical direction to medical staff, nurses, and physicians across 5 specialty clinics - Cardiology, General Surgery, Podiatry, Women's Health, and Convenient Care
- Identify and implement strategies to optimize clinical processes, enhance patient satisfaction, and improve overall efficiency
- Ensure adherence to regulatory standards, including HIPAA, Good Clinical Practice, The Joint Commission and other applicable guidelines
- Oversee and manage the facility's budget, including billing, revenue, and financial reporting
- Facilitate clear and effective communication between the facilities, patients, providers, and hospital
- Successfully implemented a new EMR system to take one office from 5000+ physical charts to fully electronic
- Attended regular meetings with hospital administrators to discuss clinic operations and policies
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out
Director of Marketing and Intake
Ascension Living PACE
03.2023 - 02.2025
- Oversee and supervise daily operations of the Marketing and Intake departments
- Developed goals and objectives to align with company policy that efficiently met budget in both departments
- Cross-trained employees to provide assistance across all departments as needed
- Successfully increased census from 209 participants to max census of 260 participants in 15 months
- Develop and implement long-term marketing and communication plans aligned with business goals
- Lead a team of intake specialists ensuring all eligibility requirements were met while maintaining compliance and regulations
- Developed and executed tracking tools at four PACE locations to monitor referral and enrollment processes
- Recruit, manage, and mentor a team of marketing and enrollment professionals through quarterly and annual evaluations
- Facilitate communication between departments to guarantee a smooth delivery of care and outstanding service during the entire patient experience
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns
- Managed annual marketing budget in excess of $50,000
Director of Clinical Scheduling
Ascension Living PACE
07.2024 - 02.2025
- Oversee patient scheduling process for 260 participants by coordinating with clinical staff, participants, and families
- Develop and implement efficient scheduling strategies to ensure efficient utilization of facility resources to maximize participant appointment needs
- Maintain and meet regulatory compliance mandates in accordance with CMS by implementing quality improvement initiatives
- Proficiency in electronic health records (EHR) and scheduling software
- Hiring, training, and supervising a team of clinical schedulers
- Formulated long-term objectives while managing day-to-day operations
- Monitored customer feedback regularly to improve customer experience
- Establish and maintain robust connections with contracted providers
- Leveraged professional networks and industry knowledge to strengthen client relationships
Growth Operations Manager
DaVita Kidney Care
04.2020 - 03.2023
- Successfully launched a new service line of 10 Michigan and 2 Ohio dialysis programs within skilled nursing facilities
- Increased patient census over 10 programs beginning at 27 patients to 121 patients
- Ensured all launches stayed on schedule by coordinating with multiple vendors
- Manage enrollment and community discharges across 10 dialysis programs and skilled nursing facilities
- Develop and manage employee and patient schedules for all locations through collaboration with staff and skilled nursing facilities
- Primary contact for all nursing facilities and physicians 24/7
- Traveled nationally to support program startups and open house events throughout the West, Midwest, and East divisions
- Determine opportunities to improve growth processes related to admissions, discharges, and program sustainability and profitability
- Provide treatments on an as needed, sometimes urgent basis
- Attend weekly productivity meetings with senior leadership to discuss anticipated census needs and labor hours to meet profitability
- US
Hospital Services Coordinator/ Certified Dialysis Technician
DaVita Kidney Care
12.2016 - 04.2020
- Coordinate and attend meetings for 5 executive level directors across 7 states
- Design presentations for accredited training classes
- Act as facility and customer manager for executive directors and 50+ contracted hospitals
- Lead special projects involving 100+ teammates
- Evaluated charges on divisional general ledger and assess overages on the adjusted margin to decrease deficit by 18%
- Provide dialysis treatments on an as-needed and sometimes urgent basis to 12 hospitals across Michigan
Adjunct Professor
Baker College
09.2015 - 01.2017
- Provide students with accredited Hemodialysis curriculum
- Assist Student Internship Lead with coordinating student externships
- Member of Hemodialysis Advisory Board to assist in building curriculum
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Developed curriculum standards, lesson plans and syllabi
Community Health Educator
DaVita Kidney Care
04.2014 - 12.2016
- Identify individuals with Chronic Kidney Disease
- Provide education to renal patients with Chronic Kidney Disease related to diet and disease management
- Organized special events and conferences to promote health initiatives
- Developed partnerships with local businesses and organizations involved in community wellness efforts
- Advised clients on available resources related to their health care needs
- Provided individualized counseling to help clients adopt healthy behaviors
- Promoted available resources and connected individuals with services
Certified Dialysis Technician/Administrative Assistant
DaVita Kidney Care
10.2012 - 12.2016
- Provide dialysis treatments to patients with acute kidney injuries and end stage renal disease as ordered by physicians
- Provide administrative support to physicians, patients, and facility
- Create teammate and patient schedules
- Manage labor and direct patient care hours daily
- Responsible for product procurement for 12-16 chair facility to accommodate 100+ patients treating 3-4 times a week
- Recorded patient's pre-dialysis weight, vitals, and any new medical conditions
- Conducted equipment and safety checks on hemodialysis equipment and supplies
- Started and ended reverse osmosis water systems and completed water quality monitoring tests
- Provided in-patient care for 4-6 dialysis patients simultaneously focusing on providing clean, safe, and comfortable treatment environment
Certified Nursing Assistant
Grand Blanc Rehabilitation and Nursing Center
04.2010 - 10.2012
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Completed daily documentation and charts regarding patient care and input reports into practice databases
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Provided quality care to elderly patients in a long-term care facility setting
- Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals
Education
Associate's degree - Business Administration and Management, General
Delta College
04.2009
Skills
- Cross-functional Team Leadership
- Team management
- Operations management
- Program management
- Project management
- Financial management
- Business Growth Strategies
- Strategic Planning for Growth
- Growth Management
- EMR Systems
- Curriculum Development
- Dialysis
- Patient Care
- Healthcare administration
Certification
- AED Certification
- CPR Certification
- CCHT
Timeline
Clinic Operations Manager
McLaren Thumb Region
02.2025 - Current
Director of Clinical Scheduling
Ascension Living PACE
07.2024 - 02.2025
Director of Marketing and Intake
Ascension Living PACE
03.2023 - 02.2025
Growth Operations Manager
DaVita Kidney Care
04.2020 - 03.2023
Hospital Services Coordinator/ Certified Dialysis Technician
DaVita Kidney Care
12.2016 - 04.2020
Adjunct Professor
Baker College
09.2015 - 01.2017
Community Health Educator
DaVita Kidney Care
04.2014 - 12.2016
Certified Dialysis Technician/Administrative Assistant
DaVita Kidney Care
10.2012 - 12.2016
Certified Nursing Assistant
Grand Blanc Rehabilitation and Nursing Center
04.2010 - 10.2012
Associate's degree - Business Administration and Management, General
Delta College
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