Janet Casella
Deerfield Beach
Summary
Professional with extensive experience in activity planning and program development, ensuring adherence to safety compliance protocols. Demonstrated ability to manage behavioral issues effectively while providing guidance to staff during challenging situations. Developed educational programs that included lesson plans and recreational activities, contributing to a positive environment for participants. Proven track record in collaborating with stakeholders and maintaining accurate patient accounts, enhancing operational efficiency.
Overview
47
47
years of professional experience
Work History
Patient Activity Coordinator
Conviva Care Solutions
Deerfield Beach
03.2020 - 07.2024
- Ensured that all safety protocols were followed by staff members at all times.
- Organized group outings to local parks, museums, and other attractions.
- Provided guidance to staff on how to handle difficult situations or behavioral issues among participants.
- Created lesson plans, arts and crafts projects, games, sports activities, and other educational programs.
Patient Accounts Manager
New York Hospital Of Queens
Flushing
06.1977 - 06.2010
- Participated in meetings with internal stakeholders or external vendors as needed.
- Researched complex billing issues in order to determine appropriate resolution actions.
- Provided customer service to patients by responding to inquiries via telephone or email.
- Trained staff on proper procedures for handling patient accounts, including coding and collections processes.
- Maintained updated knowledge of healthcare laws, regulations, guidelines that may affect the department's operations.
- Reviewed and verified accuracy of patient accounts, ensuring compliance with all applicable regulations.
- Reviewed medical records for accuracy prior to submitting them for reimbursement purposes.
- Performed analysis on past due accounts, identified potential problems, and implemented solutions as needed.
- Evaluated staff performance regularly and provided feedback as necessary.
- Worked closely with insurance companies regarding claims processing, payment status updates, and follow-up procedures.
- Monitored and maintained account balances, processed payments, and reconciled discrepancies in a timely manner.
- Developed policies and procedures relating to patient accounts functions.
- Assisted patients with questions regarding their accounts and billing information.
- Created detailed reports for management summarizing monthly activity within the department.
- Compared statements against patient files.
- Reached out to patients once insurance was billed in order to obtain payments due.
- Processed refunds, disbursements, and payments.
- Organized and maintained office supplies to promote team productivity.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Medical Classes
Queens College
Flushing, NYSkills
- Activity planning
- Safety compliance
- Behavior management
- Program development
Timeline
Patient Activity Coordinator
Conviva Care Solutions
03.2020 - 07.2024
Patient Accounts Manager
New York Hospital Of Queens
06.1977 - 06.2010
Medical Classes
Queens College
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