Janet Castro
Summary
Transitioning from Case Manager to a Receptionist Transferable skills, such as strong communication organization, and problem-solving Empathetic and highly organized Case Manager with 5+years of experience managing high-volume clients communication and complex schedules. Seeking to leverage strong problem-solving communication, administrative skills to provide excellent front desk support and a professional, welcoming atmosphere as a Receptionist.
Overview
8
8
years of professional experience
Work History
Case Manager
New Haven Manor Assisted Living
06.2017 - 10.2025
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Provided leadership, guidance and support to staff members.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Education
Master of Science - Human Services
University of Borcuria College
Brooklyn, NY05-2017
Skills
- Professional phone and email etiquette
- Active listening
- Ability to multitask and prioritize effectively in fast pace environment
- Proficiency Micro Soft office suite (word, Excel, Outlook)
- Quick Learner of new software and operating procedures
- Empathetic and compassionate approach to patients
- Ability to build rapport and create a welcoming environment for all visitors
- Maintained detailed, confidential records and documentation ensuring accuracy and accessibility for a multidisipary team
Languages
Spanish
Professional Working
Timeline
Case Manager
New Haven Manor Assisted Living
06.2017 - 10.2025
Master of Science - Human Services
University of Borcuria College