Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Janet Caudel

Fontana,CA

Summary

Dedicated and results-driven Operations Manager with a proven track record of successfully leading teams and ensuring the highest levels of safety, quality, and customer satisfaction. Eager to leverage my expertise and deep understanding of the company's WW Operations network to contribute to its continued success as an Operations Manager.

Overview

23
23
years of professional experience

Work History

Operations Manager

Amazon-LAX9
San Bernardino
06.2022 - 05.2024
  • Led and developed a team of salaried and hourly talent, driving their motivation and performance to deliver millions of packages and exceed customer expectations daily
  • Implemented safety protocols and ensured strict adherence to maintain a safe working environment, resulting in a reduction in workplace accidents and incidents
  • Spearheaded productivity initiatives through data-driven decisions, forecasting, and analytical problem-solving, leading to substantial cost savings and efficiency improvements across the network
  • Developed and executed productivity plans, working closely with other leaders to optimize resource allocation and load balancing, enhancing operational effectiveness
  • Maintained a strong focus on quality assurance, ensuring that customer delivery promises were consistently met and exceeded
  • Fostered a culture of collaboration and open communication with support teams, including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources, to achieve shared business goals
  • Contributed to the continuous improvement of the company's operational workflows, specifically in the First mile, Middle mile, and Last mile components
  • Demonstrated physical capabilities by effectively performing tasks such as lifting up to 49 pounds, pushing, pulling, squatting, bending, and reaching during daily operations.

Area Manager I/II

Amazon-LAX9
San Bernardino
10.2019 - 06.2022
  • Maintained a safe working environment by adhering to safety regulations and procedures.
  • Coordinated training programs for newly hired staff members, providing them with the necessary skills needed for success in their roles.
  • Resolved conflicts between departments by providing clear direction on tasks or duties.
  • Delegated work to staff, setting priorities and goals.
  • Maintained accurate records of employee performance evaluations, disciplinary actions and attendance records.
  • Ensured that safety standards were met while maintaining a safe work environment for all employees.
  • Worked closely with human resources personnel to ensure compliance with labor laws.
  • Participated in strategic planning sessions aimed at improving operational efficiency across all areas of the business.
  • Established goals and objectives that aligned with overall business strategy and monitored progress against those goals.
  • Provided leadership and guidance to staff members in order to ensure the efficient operation of all departments.

Process Assistant

Amazon-LAX9/LGB8
Fontana, CA
10.2017 - 10.2019
  • Organized warehouse space according to established guidelines.
  • Directed warehouse team in pulling orders and setting up loads.
  • Checked shipping documents for accuracy and completeness.
  • Communicated effectively with drivers, customers, and other stakeholders involved in the shipping process.
  • Filed paperwork associated with all transactions accurately.
  • Monitored transit times to ensure on-time deliveries were achieved.
  • Performed data entry into computer system for tracking purposes.
  • Coordinated the scheduling of outbound freight with carriers.
  • Coached new staff preparing outgoing shipments.
  • Participated in meetings with internal teams to discuss process changes or modifications.
  • Provided support to team members in resolving process-related issues.
  • Assisted in the development of efficient and effective process protocols.
  • Monitored process performance to ensure compliance with established standards.
  • Identified areas for improvement within existing processes.

Warehouse Worker

San Bernardino, CA
San Bernardino, CA
08.2013 - 10.2017
  • Followed established guidelines for picking orders accurately.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Operated scanners, computers, and other equipment to track orders.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Moved large and bulky items manually or with pallet jacks
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Tagged and wrote identifying information on containers, boxes and cargo.

Loan Servicing Specialist 3

Wells Fargo Home Mortgage
San Bernardino, CA
03.2006 - 05.2012
  • Processed Private Insurance, Conventional, and FNMA claims on foreclosed properties, expedite claim payments from Mortgage Insurance companies, balanced general ledger accounts
  • Audited files regularly to detect and correct paperwork and processing errors.
  • Handled routine and complex inquiries from customers, title companies and vendors each day.
  • Reviewed loan documents to ensure accuracy and compliance with regulatory guidelines.

Operations Processor 2

Wells Fargo Home Mortgage
San Bernardino, CA
12.2000 - 05.2006
  • Data entry, calculate line of credit increases, auditing mortgage documents, customer service representative, check processing and disbursing to proper departments.
  • Processed payments, fees, and other related transactions accurately and timely.
  • Responded promptly to customer inquiries about loans via phone, email, or mail.
  • Reviewed loan documents for accuracy and completeness.
  • Updated databases with current borrower information as needed.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Facilitated the collection of additional documentation required for loan approval.
  • Ensured accurate data entry of loan application information into system.
  • Accepted payment on accounts.
  • Contacted credit bureaus, employers and other sources to check applicants' credit and personal references.
  • Filed and maintained loan records.

Education

Attended University of California, Riverside (completed 2 years), Graduate of Ramona High School, Riverside, Ca (College Prep/3.5 GPA)

Skills

  • Organizational Management
  • Performance reporting
  • Process Improvement
  • Customer Service
  • Customer Retention
  • Performance monitoring
  • Management
  • Work flow planning
  • Team Building/Leadership
  • Workforce training
  • Performance Management
  • Team Leadership

Affiliations

  • Auxiliary member for the American Legion
  • Volunteer for the American Legion supporting fund raisers for Veterans

Timeline

Operations Manager

Amazon-LAX9
06.2022 - 05.2024

Area Manager I/II

Amazon-LAX9
10.2019 - 06.2022

Process Assistant

Amazon-LAX9/LGB8
10.2017 - 10.2019

Warehouse Worker

San Bernardino, CA
08.2013 - 10.2017

Loan Servicing Specialist 3

Wells Fargo Home Mortgage
03.2006 - 05.2012

Operations Processor 2

Wells Fargo Home Mortgage
12.2000 - 05.2006

Attended University of California, Riverside (completed 2 years), Graduate of Ramona High School, Riverside, Ca (College Prep/3.5 GPA)

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Janet Caudel