JANET CERVANTES
Vacaville,CA
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Fraiche Wine Group
Napa, California
09.2024 - 07.2025
- Schedules tasting room reservations via phone and email.
- Scheduled wine club shipments and updates any information pertaining to customer profiles.
- As a personal assistant to the winemaker, I created itineraries and booked all travel.
- Organized and ordered all bottling supplies for four brands.
- Assisted with managing a multimillion-dollar estate in Napa Valley.
- Prioritized and organized tasks to efficiently accomplish weekly goals.
Server
The Main Grape
Vacaville, California
05.2023 - 08.2024
- Served alcoholic beverages.
- Trained new servers in company policies, guest service standards, and best practices.
- Processed credit card transactions, gift cards, and cash payments.
- Created weekly schedules for the team.
- Worked with the owner to devise creative strategies to attract more customers.
- Managed the Wine Club and called members monthly to maintain rapport.
Consumer Relations Representative
Pernod Ricard
Rutherford, California
03.2022 - 05.2023
- Customer service representative for two wineries, totaling 13,000 members.
- Answered 100 to 150 calls per day and used a multi-line phone to transfer calls when necessary.
- Quickly adapted to new programs.
- Processed phone orders, charges, returns, and special requests for wine club members.
- Processed all web orders and made them compliant, if necessary.
- Engaged with customers through live chat support.
- Resolved customer issues.
- Scheduled, modified, and canceled reservations for customers and club members.
- Upsold consumers through a targeted outbound list.
Education
High School -
De Anza Highschool
Richmond, Ca06.2012
Skills
- Attention to detail
- Adaptability and flexibility
- Complaint Handling
- Team collaboration
- Time management
- Telephone etiquette
Languages
Spanish, Native
Professional Summary - Career Development Courses
- Food Safety Course
- Responsible Beverage Service
- WISE Academy 101
- WISE Academy Outbound Sales
Certification
- CPR and First Aid
Timeline
Administrative Assistant
Fraiche Wine Group
09.2024 - 07.2025
Server
The Main Grape
05.2023 - 08.2024
Consumer Relations Representative
Pernod Ricard
03.2022 - 05.2023
High School -
De Anza Highschool