Overview
Work History
Education
Skills
Languages
Professional Summary - Career Development Courses
Certification
Timeline
Generic

JANET CERVANTES

Vacaville,CA

Overview

3
3
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Fraiche Wine Group
Napa, California
09.2024 - 07.2025
  • Schedules tasting room reservations via phone and email.
  • Scheduled wine club shipments and updates any information pertaining to customer profiles.
  • As a personal assistant to the winemaker, I created itineraries and booked all travel.
  • Organized and ordered all bottling supplies for four brands.
  • Assisted with managing a multimillion-dollar estate in Napa Valley.
  • Prioritized and organized tasks to efficiently accomplish weekly goals.

Server

The Main Grape
Vacaville, California
05.2023 - 08.2024
  • Served alcoholic beverages.
  • Trained new servers in company policies, guest service standards, and best practices.
  • Processed credit card transactions, gift cards, and cash payments.
  • Created weekly schedules for the team.
  • Worked with the owner to devise creative strategies to attract more customers.
  • Managed the Wine Club and called members monthly to maintain rapport.

Consumer Relations Representative

Pernod Ricard
Rutherford, California
03.2022 - 05.2023
  • Customer service representative for two wineries, totaling 13,000 members.
  • Answered 100 to 150 calls per day and used a multi-line phone to transfer calls when necessary.
  • Quickly adapted to new programs.
  • Processed phone orders, charges, returns, and special requests for wine club members.
  • Processed all web orders and made them compliant, if necessary.
  • Engaged with customers through live chat support.
  • Resolved customer issues.
  • Scheduled, modified, and canceled reservations for customers and club members.
  • Upsold consumers through a targeted outbound list.

Education

High School -

De Anza Highschool
Richmond, Ca
06.2012

Skills

  • Attention to detail
  • Adaptability and flexibility
  • Complaint Handling
  • Team collaboration
  • Time management
  • Telephone etiquette

Languages

Spanish, Native

Professional Summary - Career Development Courses

  • Food Safety Course
  • Responsible Beverage Service
  • WISE Academy 101
  • WISE Academy Outbound Sales

Certification

  • CPR and First Aid

Timeline

Administrative Assistant

Fraiche Wine Group
09.2024 - 07.2025

Server

The Main Grape
05.2023 - 08.2024

Consumer Relations Representative

Pernod Ricard
03.2022 - 05.2023

High School -

De Anza Highschool

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