Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janet Chaney-Raheem

Redford,Michigan

Summary

Detail-oriented professional with strong verbal and written communication skills. Experienced in data entry and resolving customer inquiries effectively, contributing to team success and process improvements in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Call Center Representative

ABC Warehouse
06.2024 - 07.2025
  • Handled high volume of incoming calls while maintaining professionalism and courtesy.
  • Provided feedback on common issues, contributing to process improvements and training materials.
  • Supported new hires by sharing insights on best practices for customer engagement and problem resolution.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Call Center Representative

OHS
10.2024 - 04.2025
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Handled a high volume of incoming calls while maintaining professionalism and courtesy.
  • Documented customer interactions in CRM system, ensuring data accuracy and consistency.
  • Collaborated with team members to address complex customer concerns and improve service delivery.
  • Adapted quickly to changing procedures and tools, enhancing personal productivity and customer satisfaction.
  • Maintained knowledge of products, services, and promotions to deliver informed support to customers.

Manager

Lifecenter Inc
04.2008 - 09.2024
  • Led operational teams to enhance service delivery and improve patient outcomes by 40%
  • Developed and implemented staff training programs to ensure compliance with industry standards by 35%
  • Streamlined workflows to optimize resource allocation and reduce operational costs.
  • Fostered a collaborative environment, mentoring team members for professional growth.
  • Resolved staff member conflicts, actively listening to concerns and finding an appropriate middle ground.

Education

MBA - Business

Southern New Hampshire University
Manchester, New Hampshire
03-2024

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Verbal and written communication
  • Resolving issues

Timeline

Call Center Representative

OHS
10.2024 - 04.2025

Call Center Representative

ABC Warehouse
06.2024 - 07.2025

Manager

Lifecenter Inc
04.2008 - 09.2024

MBA - Business

Southern New Hampshire University
Janet Chaney-Raheem