Detail-oriented professional with strong verbal and written communication skills. Experienced in data entry and resolving customer inquiries effectively, contributing to team success and process improvements in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Call Center Representative
ABC Warehouse
06.2024 - 07.2025
Handled high volume of incoming calls while maintaining professionalism and courtesy.
Provided feedback on common issues, contributing to process improvements and training materials.
Supported new hires by sharing insights on best practices for customer engagement and problem resolution.
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Call Center Representative
OHS
10.2024 - 04.2025
Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
Handled a high volume of incoming calls while maintaining professionalism and courtesy.
Documented customer interactions in CRM system, ensuring data accuracy and consistency.
Collaborated with team members to address complex customer concerns and improve service delivery.
Adapted quickly to changing procedures and tools, enhancing personal productivity and customer satisfaction.
Maintained knowledge of products, services, and promotions to deliver informed support to customers.
Manager
Lifecenter Inc
04.2008 - 09.2024
Led operational teams to enhance service delivery and improve patient outcomes by 40%
Developed and implemented staff training programs to ensure compliance with industry standards by 35%
Streamlined workflows to optimize resource allocation and reduce operational costs.
Fostered a collaborative environment, mentoring team members for professional growth.
Resolved staff member conflicts, actively listening to concerns and finding an appropriate middle ground.