Janet Ciftcibasi
Clarksville,TN
Summary
Resourceful Crew Leader recognized for high productivity levels and efficient task completion. Specialize in team leadership, operational management, and problem-solving skills with a knack for enhancing workflow efficiency. Excel in communication, adaptability, and conflict resolution, ensuring smooth team operations and project success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Crew Leader
IHOP
Clarksville, TN
10.2017 - Current
- Trained new hires on job duties, safety protocols, and company policies.
- Ensured compliance with all health and safety regulations.
- Monitored inventory levels and ordered supplies as needed.
- Resolved any disputes among crew members in a professional manner while upholding company policy.
- Directed team of 10-15 crew members in daily operations and assigned tasks.
- Participated in hiring process for new employees; conducted interviews and reference checks as needed.
- Organized inventory of supplies necessary for job completion; ordered additional materials when needed.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Suggested changes in working conditions and use of equipment to increase crew efficiency.
General Manager
Jack in the Box
, TX
04.2015 - 10.2017
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Developed service and sales strategies to improve retention and revenue.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
General Manager
KFC
, TX
04.2008 - 04.2015
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Tracked monthly sales to generate reports for business development planning.
Skills
- Customer Retention
- Expense Control
- Schedule Management
- Quality Management
- Vendor Sourcing
- Staff Supervision
- Schedule Planning
- Crew Management
- New Hire Training
- Crew Scheduling
- Teamwork and Collaboration
- Meeting participation
- Onboarding and training
- Professional Appearance
- Dress Code Enforcement
- Multitasking and Organization
- Documentation And Reporting
- Safety protocols and procedures
- Task Prioritization
- Product Knowledge
Accomplishments
Received all 8 available pins from IHOP in recognition of speedy and meaningful service, Ihospitality, certified trainer, certified crew leader, serving with a smile, 1 year of service, 3 years of service, and 5 years of service.
I have been employee of the month over 5 times during my tenure with the company.
Certification
Serve safe certified
Timeline
Crew Leader
IHOP
10.2017 - Current
General Manager
Jack in the Box
04.2015 - 10.2017
General Manager
KFC
04.2008 - 04.2015
Serve safe certified