Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janet Cole

Boonsboro,MD

Summary

Professional healthcare leader with strong background in clinical operations and team management. Proven ability to enhance patient care and streamline processes in fast-paced environments. Skilled in staff training, conflict resolution, and regulatory compliance. Known for adaptability, reliability, and driving collaborative success.

QAPI certified

Delegating RN certification

Overview

14
14
years of professional experience

Work History

Assistant Clinical Manager

Brook Lane Health Services
Hagerstown, MD
03.2025 - Current
  • Conducted regular performance evaluations, providing constructive feedback and identifying opportunities for improvement.
  • Facilitated communication between patients, families, and healthcare providers to promote a collaborative care environment.
  • Managed staff scheduling, ensuring adequate coverage while minimizing overtime costs.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with patients, ensuring that medical information was kept private.

RN Director of Nursing

Genesis
Shepherdstown, WV
08.2024 - 03.2025
  • Collaborated with interdisciplinary teams to enhance patient outcomes through coordinated care efforts.
  • Implemented infection control protocols, contributing to a safe healthcare environment for patients and staff.
  • Mentored new nursing staff on best practices, fostering a culture of continuous learning and improvement.
  • Led quality assurance initiatives, driving compliance with healthcare regulations and enhancing service delivery standards.
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
  • Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
  • Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
  • Educated family members and caregivers on patient care instructions.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Investigated and resolved issues affecting hospital operations and patient care.
  • Led nursing staff to enhance patient care quality and operational efficiency.
  • Developed and implemented nursing policies in alignment with regulatory standards.
  • Coordinated interdisciplinary teams to streamline patient care processes and improve outcomes.
  • Mentored nursing staff, fostering professional development and improving retention rates.
  • Evaluated clinical performance metrics to identify areas for process improvement.
  • Managed budget allocations for nursing departments, optimizing resource utilization.
  • Spearheaded initiatives to increase patient satisfaction through enhanced service delivery.
  • Conducted regular training sessions on best practices in patient safety and care protocols.
  • Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
  • Oversaw and approved recruitment, hiring and orientation of new nursing staff.
  • Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
  • Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
  • Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
  • Performed rounds to observe care and interview staff, residents, and families.
  • Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
  • Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
  • Collaborated with staff, management, and external groups to coordinate patient care.
  • Worked closely administration to develop and implement best practices to improve patient outcomes.
  • Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
  • Facilitated continuing education and training programs to drive staff competency and professional development.
  • Identified department issues to recommend corrective actions.
  • Managed budgets effectively, identifying cost-saving measures while maintaining high-quality patient care standards.
  • Led quality improvement projects aimed at enhancing clinical outcomes through data-driven analysis and targeted interventions.
  • Conducted regular risk assessments within the department to identify areas of potential vulnerability and implement corrective actions where necessary.

RN Director of Nursing

Fahrney Keedy
12.2019 - 08.2024
  • Assisted in developing individualized care plans based on patient assessments and needs.
  • Collaborated with interdisciplinary teams to enhance patient outcomes through coordinated care efforts.
  • Implemented infection control protocols, contributing to a safe healthcare environment for patients and staff.
  • Mentored new nursing staff on best practices, fostering a culture of continuous learning and improvement.
  • Led quality assurance initiatives, driving compliance with healthcare regulations and enhancing service delivery standards.
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
  • Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
  • Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
  • Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
  • Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
  • Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Investigated and resolved issues affecting hospital operations and patient care.
  • Led nursing staff to enhance patient care quality and operational efficiency.
  • Developed and implemented nursing policies in alignment with regulatory standards.
  • Mentored nursing staff, fostering professional development and improving retention rates.
  • Evaluated clinical performance metrics to identify areas for process improvement.
  • Managed budget allocations for nursing departments, optimizing resource utilization.
  • Spearheaded initiatives to increase patient satisfaction through enhanced service delivery.
  • Conducted regular training sessions on best practices in patient safety and care protocols.
  • Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
  • Oversaw and approved recruitment, hiring and orientation of new nursing staff.
  • Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
  • Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
  • Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
  • Performed rounds to observe care and interview staff, residents, and families.
  • Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
  • Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
  • Worked closely administration to develop and implement best practices to improve patient outcomes.
  • Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
  • Facilitated continuing education and training programs to drive staff competency and professional development.
  • Identified department issues to recommend corrective actions.
  • Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
  • Managed budgets effectively, identifying cost-saving measures while maintaining high-quality patient care standards.
  • Led quality improvement projects aimed at enhancing clinical outcomes through data-driven analysis and targeted interventions.
  • Planned and assigned workload to approx. 100-person nursing staff to direct patient care.
  • Established new policies and updated existing policies to improve standard of care for patients.
  • Developed strong relationships with community partners to facilitate continuity of care for patients transitioning between healthcare settings.
  • Championed a culture of continuous learning by promoting professional development opportunities for nursing staff, including in-house training programs, conferences, workshops, and online resources.
  • Engaged with local educational institutions to support the recruitment and retention of highly skilled nurses, contributing to a robust pipeline of qualified professionals entering the workforce.

RN Assistant Director of Nursing

Fahrney Keedy
11.2017 - 12.2019
  • Assisted nursing staff in providing high-quality patient care and support.
  • Maintained accurate patient records and documentation to ensure compliance with healthcare standards.
  • Collaborated with interdisciplinary teams to coordinate patient care plans effectively.
  • Educated patients and families on health management and wellness strategies.
  • Participated in training new staff members in procedures and best practices for patient care.
  • Participated in continuing education opportunities to stay current on best practices in nursing care delivery methods.
  • Developed strong rapport with patients and their families, fostering trust in the nursing team and contributing to a positive healthcare environment.
  • Demonstrated excellent interpersonal skills when communicating with patients from diverse backgrounds, promoting an inclusive healthcare experience.
  • Collaborated with interdisciplinary healthcare team members to develop comprehensive individualized care plans for each patient.
  • Collaborated with physical therapists, occupational therapists, and speech-language pathologists to provide comprehensive rehabilitative services for patients post-surgery or injury.
  • Contributed valuable input during team meetings regarding potential improvements or adaptations necessary for optimal patient experiences within the facility.
  • Served as a reliable resource for both colleagues and family members seeking clarification about medical terminology or treatment plan specifics.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Managed budgetary allocations for nursing department, ensuring efficient resource utilization without compromising care quality.
  • Analyzed patient feedback data to identify areas for improvement in nursing services and processes.
  • Spearheaded initiatives to improve staff retention rates through mentorship and career development opportunities.
  • Established metrics for evaluating nursing performance, driving continuous improvement in service delivery standards.
  • Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
  • Oversaw and approved recruitment, hiring and orientation of new nursing staff.
  • Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
  • Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
  • Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
  • Performed rounds to observe care and interview staff, residents, and families.
  • Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
  • Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
  • Collaborated with staff, management, and external groups to coordinate patient care.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
  • Worked closely administration to develop and implement best practices to improve patient outcomes.

RN Unit Manager

Fahrney Keedy
Boonsboro, MD
11.2015 - 04.2017
  • Oversaw daily operations of nursing unit, ensuring high standards of patient care and safety.
  • Coordinated interdisciplinary meetings to optimize patient care plans and address complex cases.
  • Developed and maintained quality improvement initiatives to enhance patient outcomes and satisfaction.
  • Managed staffing schedules, balancing workloads to ensure optimal nurse-to-patient ratios.
  • Monitored compliance with regulatory standards, conducting audits to maintain accreditation status.
  • Mentored junior nursing staff, fostering professional development and promoting best practices in care delivery.
  • Analyzed patient data trends to identify areas for process improvements within the unit operations.
  • Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
  • Improved patient care by implementing evidence-based nursing practices and protocols.
  • Promoted a positive work environment by fostering teamwork and open communication among nursing staff members.
  • Reduced medication errors through meticulous charting and thorough communication with interdisciplinary teams.
  • Maintained high-quality patient care during staffing shortages by effectively managing resources and delegating tasks appropriately.
  • Implemented infection control measures to reduce the risk of hospital-acquired infections within the unit.
  • Demonstrated commitment to patient-centered care by advocating for patients'' needs and preferences in interdisciplinary team meetings.
  • Optimized resource utilization by monitoring supply levels closely, avoiding shortages while minimizing waste.
  • Increased unit organization by creating and maintaining detailed records of patient care plans, medications, and treatments.
  • Ensured compliance with regulatory standards by conducting regular audits of nursing documentation and procedures.
  • Supported continuous professional development of nurses through regular performance evaluations and targeted training programs.
  • Served as a mentor for new nurses entering the profession, providing guidance on best practices in clinical settings.
  • Facilitated efficient discharge planning through timely collaboration with patients, families, physicians, therapists, social workers, case managers, and other healthcare professionals.
  • Assisted in the development of quality improvement initiatives, leading to higher patient satisfaction scores and improved clinical outcomes.
  • Supervised, directed, and motivated high-quality performance from nursing staff.
  • Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
  • Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
  • Established and continuously optimized unit schedules and individual work assignments.
  • Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
  • Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
  • Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
  • Educated family members and caregivers on patient care instructions.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Evaluated patient histories, complaints, and current symptoms.

RN Skilled Nursing

Fahrney Keedy
Boonsboro, MD
11.2014 - 11.2015

Provided direct care for Geriatric Skilled Nursing patients

Delegating RN

Fahrney Keedy
Boonsboro, MD
10.2011 - 11.2014

I was the Delegating RN for the Assisted Living Unit at Fahrney Keedy. I was second to my Director and filled in for my director as needed. I was responsible for the oversight and management of care of assisted living patients. This included on call, teaching medication Technician courses, renewal of license of Medication Technicians, corrective action for employees, and other management duties as well as direct care, medication administration/management, and assessment of patients.

I was transferred to work on the Skilled Nursing unit after a budget review determined 2 FT Delegating RNs were not needed.

Education

Associate of Science - Nursing

Hagerstown Community College
Hagerstown, MD
06.2009

Skills

  • Clinical leadership
  • Medical documentation
  • Quality improvement
  • Nursing expertise
  • Scheduling coordination
  • Clinical training
  • Interdepartmental collaboration
  • Budget administration
  • Patient care management
  • Patient care
  • Direct patient care
  • HIPAA compliance
  • Effective communication
  • Patient safety
  • Managerial experience
  • Emergency situational awareness
  • Patient education
  • Clinical documentation
  • Training and mentoring
  • Supervisory experience
  • Onboarding and coaching
  • Team management
  • Staff supervision
  • Patient relations
  • Patient relationship management

Timeline

Assistant Clinical Manager

Brook Lane Health Services
03.2025 - Current

RN Director of Nursing

Genesis
08.2024 - 03.2025

RN Director of Nursing

Fahrney Keedy
12.2019 - 08.2024

RN Assistant Director of Nursing

Fahrney Keedy
11.2017 - 12.2019

RN Unit Manager

Fahrney Keedy
11.2015 - 04.2017

RN Skilled Nursing

Fahrney Keedy
11.2014 - 11.2015

Delegating RN

Fahrney Keedy
10.2011 - 11.2014

Associate of Science - Nursing

Hagerstown Community College
Janet Cole