JANET CONLEY
North Huntingdon,PA
Summary
Professional detail-oriented office manager with extensive experience in optimizing dental office operations and delivering friendly, superior patient care.
Overview
23
23
years of professional experience
Work History
Practice Manager
Tom Gillen, DMD
10.2011 - Current
- Oversee daily operations of the practice, including answering phones, patient scheduling and support, and office workflow
- Manage patient insurance verification, explain benefits and outline pricing details to patients
- Effectively calculate, collect and record patient payments
- Enter and post treatments, submit insurance claims, and monitor claim reports to ensure timely and accurate insurance payments
- Input insurance payments and process secondary insurance claims when necessary
- Resolve patient's questions and complaints promptly and professionally
- Maintain inter-professional relationships with referring dental practices and other specialists
- Train and mentor administrative staff on best practices for patient communication and record management
- Boost dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments
- Maintain a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals
- Manage employee schedules, time-off requests and resolve any issues
- Monitor and order supplies to ensure office efficiency
- Handle accounts payable and check preparation
- Run daily, monthly, and quarterly reports to review with doctor
Billing Manager/Practice Manager
New Dimensions Dentistry
04.2009 - 03.2021
- Managed patient insurance verification and claim submission, processed secondary insurance claims when necessary, monitored claim reports to ensure timely and accurate payments, and handled claim rejections, appeals, and follow-up for maximum reimbursement
- Reviewed patient charts to ensure proper billing and coordinated patient billing and sent statements for outstanding balances
- Generated and reviewed aging reports
- Addressed patient inquiries and concerns about billing, insurance coverage and payment options
- Paid bills and worked closely with accountant
- Provided practice reports upon dentist's request
Practice Manager
Nova Dental East Suburban
09.2002 - 07.2009
- Managed all aspects of the dental office
Education
Business/Medical Assistant -
Sawyer
High School -
Norwin
Skills
- Office organization / Practice management
- Patient appointment optimization
- Excellent communication and leadership
- Patient relations and care support
- Insurance billing / Claims processing
- Data interpretation / Report preparation
- Compliance with OSHA and HIPAA regulations
- Dentrix and PBS systems proficiency
Timeline
Practice Manager
Tom Gillen, DMD
10.2011 - Current
Billing Manager/Practice Manager
New Dimensions Dentistry
04.2009 - 03.2021
Practice Manager
Nova Dental East Suburban
09.2002 - 07.2009
Business/Medical Assistant -
Sawyer
High School -
Norwin
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