Janet Cook
Richmond,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Patient Services Representative/Front Desk Receptionist
St. Michael's Emergency Room
Sugar Land, Texas
05.2018 - 05.2019
- Assisted patients in filling out check-in and payment paperwork.
- Used [Software]
- *&a to schedule appointments.
- Balanced deposits and credit card payments each day.
- Reviewed daily care slips for doctors.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Used [Software] to schedule appointments.
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Answered Busy Call Line
Recruiter Specialist
IT Staffing
Houston, Texas
10.2005 - 11.2007
- Leveraged social media platforms such as LinkedIn and Career Builder; online job boards to advertise open positions and engage with potential candidates
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs, amd
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Cultivated in-depth understanding of [Industry] trends and hiring desires.
- Developed relationships with local companies and actively contributed to outside sales
Guest Service Attendant/Suite Server
Aramark
Houston, Texas
03.2004 - 10.2006
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced needs at busy facility.
- Collected fees and payments.
- Served food and beverages to customers
- Set up and Clean up duties
- Inventory Log Responsibilities
- Superior level of VIP guest services
- Coordinated parties and room events
- Anticipated guests needs in achieving exceptional guest servies.
Customer Service Representative/Medical Billing Specialist
Bothun Medical Services
Houston, Texas
02.2002 - 03.2003
- Startup Experience with brand new company
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered busy flow of customer calls with minimal wait times.
- Multi-tasked to front office and back office work
- Processed insurance benefits and pre authorization
- Insurance appeals and coding issues
- Scheduled patients for upcoming DME fittings and services
- Scanned in documents and front desk assistance
- Medicare Guidelines
Store Manager
Mattress Firm
Houston, Texas
01.1999 - 01.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Top in sales for the zone area
- In charge of organizing and cleaning store and displays
- Recording keeping
Education
High School Diploma -
06.1996
No Degree - General Studies
No Degree - Business
Real Estate - Real Estate
12.2020
Skills
- Management Training
- Business Leadership
- Policy Development and Enforcement
- Program Optimization
- Cash Management
- Multitasking and Organization
- Recruiting and Hiring
- Human Resources Oversight
- Customer Service
- Time Management
- Problem Anticipation and Resolution
- Focus and Follow-Through
- Policies and Procedures
- Desktops, Laptops and Mobile Devices
Timeline
Patient Services Representative/Front Desk Receptionist - St. Michael's Emergency Room
05.2018 - 05.2019
Recruiter Specialist - IT Staffing
10.2005 - 11.2007
Guest Service Attendant/Suite Server - Aramark
03.2004 - 10.2006
Customer Service Representative/Medical Billing Specialist - Bothun Medical Services
02.2002 - 03.2003
Store Manager - Mattress Firm
01.1999 - 01.2020
Mayde Creek High School - High School Diploma,
Sam Houston State University - No Degree, General Studies
Houston Community College - No Degree, Business
Champions School of Real Estate - Real Estate , Real Estate
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