Janet Corrales
San Antonio
Summary
Results-driven professional with extensive experience in client account management. Proven ability to develop strong client relationships and implement effective strategies that drive business growth. Known for collaborative efforts and adaptability in dynamic environments, with strong analytical and communication skills.
Results-driven finance professional with proven track record in managing client accounts and optimizing financial processes. Skilled in financial analysis, customer service, and problem-solving. Strong focus on team collaboration and driving outcomes. Reliable and adaptable to changing business needs.
Overview
8
8
years of professional experience
Work History
Account Specialist
Chase Bank of Texas
02.2024 - Current
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Completed routine and complex account updates to resolve problems.
- Developed customized financial solutions for clients, addressing their unique needs and concerns.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
Assistant Manager
Circle K
10.2016 - 01.2024
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Oliver Wendell Holmes High School
6500 Ingram Rd, San Antonio, TX 7823806-2017
Skills
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
- Billing resolutions
- Documentation skill
- Schedule coordination
- Processing payments
Languages
Spanish
Full Professional
Timeline
Account Specialist
Chase Bank of Texas
02.2024 - Current
Assistant Manager
Circle K
10.2016 - 01.2024
High School Diploma -
Oliver Wendell Holmes High School