Janet Corrales
San Antonio
Summary
Proven Bilingual Account Specialist with a track record of enhancing customer satisfaction at Chase Bank through meticulous account management and complaint resolution. Skilled in Microsoft Outlook and adept at multitasking, I significantly improved financial reporting accuracy. My proactive approach and ability to thrive in fast-paced environments have consistently driven positive outcomes and customer loyalty.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Bilingual Account Specialist
Chase Bank
02.2024 - 12.2024
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Reconciled customer accounts and identified discrepancies for further investigation.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Analyzed financial data and generated accurate, insightful reports for management.
- Completed routine and complex account updates to resolve problems.
Assistant Manager
Circle K
10.2016 - 12.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Oliver Wendell Holmes High School
6500 Ingram Rd 06-2017
Skills
- Multitasking proficiency
- Complaint resolution
- Scheduling
- Account updating
- Microsoft outlook
- Administrative support
- bilingual
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Account Specialist
Chase Bank
02.2024 - 12.2024
Assistant Manager
Circle K
10.2016 - 12.2023
High School Diploma -
Oliver Wendell Holmes High School
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