Summary

Overview

Work History

Education

Skills

Websites

Accomplishments

Certification

Languages

Interests

Timeline

Janet Curtis

Pahoa,HI

Summary

Dynamic leader and property management expert with a proven track record at Mauna Loa Shores Oceanside Retreats, enhancing guest satisfaction and optimizing booking management. Skilled in vendor relationship management and adept at navigating local regulations, achieving a significant increase in occupancy rates. Excels in team collaboration and strategic planning, driving revenue growth and operational efficiency.

Professional, experienced property management professional prepared for role. Strong background in optimizing property performance, ensuring guest satisfaction, and managing maintenance operations. Focused on team collaboration and achieving results, adaptable to changing needs. Skilled in conflict resolution, marketing strategies, and financial management. Reliable and goal-oriented with passion for delivering exceptional service.

Vacation rental management professional prepared to leverage extensive industry knowledge and hands-on experience. Known for optimizing rental processes and enhancing guest experiences through proactive property management and attention to detail. Focused on team collaboration and adaptable to changing needs, with strong organizational and interpersonal skills.

Experienced with property management, including coordinating maintenance and guest services for vacation rentals. Utilizes strong organizational skills to ensure smooth operations and high guest satisfaction. Knowledge of effective communication and problem-solving techniques ensures reliable and adaptable approach to property management.

Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board.

Overview

years of professional experience

Certification

Work History

Vacation Rental Property Manager

Mauna Loa Shores Oceanside Retreats

11.2023 - Current

Provided exceptional customer service through clear communication channels such as email, phone calls, or in-person meetings when necessary.
Coordinated with maintenance teams to address issues quickly and minimize downtime between bookings.
Assisted guests in planning their vacations by providing personalized recommendations, ensuring memorable and enjoyable stays.
Reduced maintenance costs by implementing preventative measures and regular property inspections.
Collaborated with housekeeping staff to ensure timely turnovers and maintain high standards of cleanliness in all rental properties.
Negotiated favorable contracts with local vendors that resulted in cost savings without compromising quality.
Monitored competitor activity to stay ahead of trends within the vacation rental industry.
Increased occupancy rates with strategic marketing efforts and excellent customer service.
Organized detailed records of all transactions, contracts, correspondence, and property documents for streamlined information access.
Developed strong relationships with local vendors to secure competitive pricing on maintenance and repair services.
Maximized revenue potential through effective calendar management and rate adjustments during peak seasons or special events.
Optimized listing descriptions using SEO techniques to increase visibility on popular booking platforms.
Enhanced guest satisfaction by efficiently managing reservations, inquiries, and check-ins for vacation rental properties.
Analyzed performance metrics regularly to identify areas of improvement within the vacation rental business operations.
Implemented innovative technology solutions to enhance the booking process and simplify property management tasks.
Improved overall guest experience by addressing concerns promptly and professionally, ensuring positive reviews and repeat bookings.
Streamlined property management processes for increased efficiency and improved guest experiences.
Communicated effectively with owners, residents, and on-site associates.
Conducted regular inspections of both interior and exterior of properties for damage.
Maximized rental income while minimizing expenses through effective planning and control.
Completed annual rent calculations using housing database software.
Implemented and enforced policies and procedures to maintain properties to highest standards.
Delivered emergency 24-hour on-call service for tenants on building issues.
Collected and maintained careful records of rental payments and payment dates.
Kept properties in compliance with local, state, and federal regulations.
Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Conducted thorough market research to establish competitive pricing strategies for each rental property.
Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Generated professional networks by engaging in professional, industry and government organizations.
Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
Managed financial tasks for optimal budget control, including collecting payments, tracking expenses, and generating revenue reports.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Worked flexible hours across night, weekend, and holiday shifts.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.

Property Manager

The Bali House and Cottage at Kehena Beach

02.2022 - Current

Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Coordinated with legal counsel to resolve tenant disputes.
Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
Collaborated with leasing agents to maintain up-to-date knowledge of available units and market trends affecting rental rates.
Communicated with clients and tenants while offering strategic solutions to remedy problems.
Created customized monthly reports detailing property performance metrics for owner review.
Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
Developed emergency response plans for each managed property; coordinated drills regularly with tenants as part of risk-management protocol.
Maintained accurate financial records, including rent collection, budgeting, and reporting to stakeholders.
Increased rental income through strategic pricing adjustments based on market trends and competitor analysis.
Implemented proactive maintenance schedules to minimize costly repairs or replacements in the future.
Streamlined property maintenance processes for increased efficiency and lower costs.
Managed property renovations, ensuring timely completion and minimal disruption to tenants.
Communicated effectively with owners, residents, and on-site associates.
Generated professional networks by engaging in professional, industry and government organizations.
Kept properties in compliance with local, state, and federal regulations.
Provided exceptional customer service through clear communication channels such as email, phone calls, or in-person meetings when necessary.
Coordinated with maintenance teams to address issues quickly and minimize downtime between bookings.
Assisted guests in planning their vacations by providing personalized recommendations, ensuring memorable and enjoyable stays.
Reduced maintenance costs by implementing preventative measures and regular property inspections.
Collaborated with housekeeping staff to ensure timely turnovers and maintain high standards of cleanliness in all rental properties.
Negotiated favorable contracts with local vendors that resulted in cost savings without compromising quality.
Monitored competitor activity to stay ahead of trends within the vacation rental industry.
Increased occupancy rates with strategic marketing efforts and excellent customer service.
Organized detailed records of all transactions, contracts, correspondence, and property documents for streamlined information access.
Developed strong relationships with local vendors to secure competitive pricing on maintenance and repair services.
Maximized revenue potential through effective calendar management and rate adjustments during peak seasons or special events.
Optimized listing descriptions using SEO techniques to increase visibility on popular booking platforms.
Enhanced guest satisfaction by efficiently managing reservations, inquiries, and check-ins for vacation rental properties.
Analyzed performance metrics regularly to identify areas of improvement within the vacation rental business operations.
Implemented innovative technology solutions to enhance the booking process and simplify property management tasks.
Improved overall guest experience by addressing concerns promptly and professionally, ensuring positive reviews and repeat bookings.
Streamlined property management processes for increased efficiency and improved guest experiences.
Conducted regular inspections of both interior and exterior of properties for damage.
Implemented and enforced policies and procedures to maintain properties to highest standards.
Delivered emergency 24-hour on-call service for tenants on building issues.
Collected and maintained careful records of rental payments and payment dates.
Conducted thorough market research to establish competitive pricing strategies for each rental property.
Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Worked flexible hours across night, weekend, and holiday shifts.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Learned and adapted quickly to new technology and software applications.
Adaptable and proficient in learning new concepts quickly and efficiently.
Proved successful working within tight deadlines and a fast-paced environment.
Demonstrated strong organizational and time management skills while managing multiple projects.
Developed and maintained courteous and effective working relationships.

Vacation Rental Owner

Self-employeed

08.2007 - 02.2022

Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Interacted well with customers to build connections and nurture relationships.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Trained and motivated employees to perform daily business functions.
Implemented marketing strategies to increase brand awareness and attract new customers.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Expanded product offerings by researching market trends and identifying potential growth opportunities.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Consulted with customers to assess needs and propose optimal solutions.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Established foundational processes for business operations.
Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Generated revenues yearly and effectively capitalized on industry growth.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Managed purchasing, sales, marketing and customer account operations efficiently.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Reduced operational risks while organizing data to forecast performance trends.
Trained and guided team members to maintain high productivity and performance metrics.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Raised property accuracy and accountability by creating new automated tracking method.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Reported issues to higher management with great detail.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
Enhanced company's market position by identifying and pursuing new business opportunities.
Expanded business into new markets, cond
Improved team productivity by introducing innovative project management tools and techniques.
Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.

Property Manager HUD Housing

Grand Junction Housing Authority

01.1998 - 02.2006

Coordinated and monitored service activities to confirm work met all requirements.
Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Assessed customer needs and developed solutions to meet needs.
Resolved customer complaints and issues to drive satisfaction and loyalty.
Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
Treats people with respect and work with integrity and professional ethics, upholding the agency’s values and mission. Represents the agency in a positive, professional and ethical manner at all times. This specifically includes abiding by all of the ethical rules outlined in the Employee Handbook.
Follow Grand Junction Housing Authority (GJHA), U.S. Department of Housing and Urban Development (HUD), Financial Partners and Colorado Housing and Finance Authority (CHFA) policies, procedures, rules and regulations, where applicable. Must have or acquire a working knowledge of all pertinent regulations applicable to the position.
Adapts well to change in the work environment. Works with frequent interruptions and responds calmly and professionally to emergency situations. Demonstrates the ability to provide quality services to a culturally diverse population. Must be respectful and professional at all times.
Maintains the utmost confidentiality of all applicant and tenant information.
Must be a team player and act at all times in a manner that is in the best interest of GJHA.
Communicates and reports to the appropriate member of the Leadership and/or Executive Teams, any matters regarding liability and risk management issues at properties as well as any suggestions to improve or enhance quality of life issues provided by the clients/residents.
Uses a time management system and other organizational tools set up by the GJHA.
Establishes and maintains effective working relationships with other employees and community agencies. Ability to work in a team environment placing the interests of the team above own.
Makes rational and appropriate decisions. Writes and speaks clearly and professionally.
Daily in town travel, using own vehicle. Minimal out of town training may be required
Attend scheduled meetings with the Property Management Supervisor to discuss various items of concern and/or interest to both parties.
Responsible to maintain office in a neat and clean manner. No information relating to applicants and tenants, including files and computer screens, visible to office visitors or left on the desk after work hours.
Assist with the preparation and the monitoring of a balanced budget for the community with the assistance of the Asset Manager, Property Management Team Supervisor, Maintenance Team Supervisor and Finance Team.
Create and post all notices of non-payment. Review monthly delinquency reports and meet or exceed all delinquency and occupancy benchmarks.
Review tenant accounts and issue statements as needed.
Prepares, by the deadline, all applicable reports, financial and tenant eligibility records, and any other reports deemed necessary.
Provides general information about GJHA Properties to the public and directs them to the GJHA Main Office as needed.
Conducts quality control review of prospective tenant files in accordance with appropriate rules and regulations. Executes and reviews leases with tenants.
Maintain tenant files in accordance with applicable procedures and regulations, including the eligibility status of current tenants.
Completes Annual Inspections in accordance with appropriate rules and regulations. Provides information to Tenant Relations for follow up.
Prepares, by the deadline, all applicable reports, financial and tenant eligibility records, and any other reports deemed necessary.
Provides general information about GJHA Properties to the public and directs them to the GJHA Main Office as needed.
The property manager performs a variety of work, including budget management, leasing of units, execution and enforcement of leases, annual reviews of tenant income, property inspections and processing of maintenance requests. The property manager will help establish and maintain a level of pride in the performance and appearance of GJHA communities by ensuring the property remains a safe, comfortable home that our residents can be proud to reside in. The property manager works collaboratively with the Maintenance, Supportive Services, and Eligibility and Vouchers departments, to achieve the best outcomes for asset management of the Grand Junction Housing Authority portfolio. The property management team is structured to manage the portfolio, and therefore the property managers fulfill specific functions of the property management job description; property managers are trained in specific functions and once competent in the assigned function, cross training in other areas is provided.
Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
Managed and coordinated service teams to achieve successful completion of service projects.
Gathered, organized and input information into digital database.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Maintained accurate records and full compliance with government regulations and agency guidelines.
Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Prepared reports on service performance metrics and key indicators for management review.
Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
Enhanced customer satisfaction by efficiently addressing and resolving service issues.
Streamlined service coordination processes for improved team productivity and response times.
Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
Collaborated with cross-functional teams to optimize service operations and improve client experiences.
Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
Managed a high volume of client requests, ensuring timely and effective service delivery.
Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Generated reports detailing findings and recommendations.
Collected, arranged, and input information into database system.
Created and managed project plans, timelines and budgets.
Developed effective improvement plans in alignment with goals and specifications.
Educated staff on organizational mission and goals to help employees achieve success.
Supported creation of detailed, technical financial models to value potential acquisition targets.
Conducted regular reviews of operations and identified areas for improvement.
Observed packing operations to verify conformance to specifications.
Helped meet changing demands by recommending improvements to business systems or procedures.
Devised and implemented processes and procedures to streamline operations.
Frequently inspected production area to verify proper equipment operation.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Evaluated staff performance and provided coaching to address inefficiencies.
Maintained database systems to track and analyze operational data.
Addressed and resolved service-related issues, restoring client confidence and preventing potential loss of business.
Analyzed service data to identify trends and areas for improvement, contributing to strategic planning.
Liaised with finance department to ensure accurate billing and resolve any discrepancies, enhancing customer trust and satisfaction.
Supported introduction of new services, conducting market research and gathering initial customer feedback.
Increased client trust with consistent follow-ups to gather feedback and address concerns.
Reduced client wait times by effectively managing service queue and prioritizing urgent cases.
Improved service delivery timelines by monitoring performance and adjusting workflows accordingly.
Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.
Maintained comprehensive records of service requests and resolutions, contributing to database for future reference and training.
Streamlined communication between service departments, ensuring timely updates and reducing errors.
Ensured compliance with industry standards and regulations, maintaining company's reputation and avoiding penalties.
Conducted regular reviews of service processes, identifying and implementing efficiencies to reduce costs.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Worked flexible hours across night, weekend, and holiday shifts.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Assisted Senior
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Coordinated with legal counsel to resolve tenant disputes.
Completed final move-out walk-throughs with tenants to identify required repairs.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Introduced prospective tenants to types of units available and performed tours of premises.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
The property manager performs a variety of work, including budget management, leasing of units, execution and enforcement of leases, annual reviews of tenant income, property inspections and processing of maintenance requests. The property manager will help establish and maintain a level of pride in the performance and appearance of GJHA communities by ensuring the property remains a safe, comfortable home that our residents can be proud to reside in. The property manager works collaboratively with the Maintenance, Supportive Services, and Eligibility and Vouchers departments, to achieve the best outcomes for asset management of the Grand Junction Housing Authority portfolio. The property management team is structured to manage the portfolio, and therefore the property managers fulfill specific functions of the property management job description; property managers are trained in specific functions and once competent in the assigned function, cross training in other areas is provided.
Conducts quality control review of prospective tenant files in accordance with appropriate rules and regulations. Executes and reviews leases with tenants.
Maintain tenant files in accordance with applicable procedures and regulations, including the eligibility status of current tenants.
Completes Annual Inspections in accordance with appropriate rules and regulations. Provides information to Tenant Relations for follow up.
Prepares, by the deadline, all applicable reports, financial and tenant eligibility records, and any other reports deemed necessary.
Provides general information about GJHA Properties to the public and directs them to the GJHA Main Office as needed.
Assist with the preparation and the monitoring of a balanced budget for the community with the assistance of the Asset Manager, Property Management Team Supervisor, Maintenance Team Supervisor and Finance Team.
Create and post all notices of non-payment. Review monthly delinquency reports and meet or exceed all delinquency and occupancy benchmarks.
Review tenant accounts and issue statements as needed.
Prepares, by the deadline, all applicable reports, financial and tenant eligibility records, and any other reports deemed necessary.
Provides general information about GJHA Properties to the public and directs them to the GJHA Main Office as needed.
Responsible for lease enforcement duties including, but not limited to notifying tenants of non-compliance, mediating tenant relation issues, filing proper documentation, and testifying in court.
Reports to maintenance in response to tenant reports and inspection findings. Follows up with Tenants to ensure work was completed satisfactorily.
Responds to and documents all client/resident complaints and mediates conflicts.
Make appropriate referrals to Service Coordinator, Housing Advocate and other appropriate community resources. Works with service providers and tenant to assure services assist with keeping the tenant in stable housing.
Assist with the move-in, move-out and transfer process in coordination with maintenance and leasing agent in order to ensure that apartments are in superior condition for occupancy.
Prepares, by the deadline, all applicable reports, financial and tenant eligibility records, and any other reports deemed necessary.
Promote resident involvement and responsibility for the overall operation of the facility, through participation in tenant activities and interaction with residents and staff to foster a community environment
Ensure efficient operation and maintenance of mechanical systems and all aspects of the building and grounds security and cleanliness by working with maintenance staff to ensure timely repairs, regular ongoing maintenance and efficient apartment turnover.
Provides general information about GJHA Properties to the public and directs them to the GJHA Main Office as needed.
Serves all legal documentation professionally in accordance with the statute.
Performs other duties as assigned.
Treats people with respect and work with integrity and professional ethics, upholding the agency’s values and mission. Represents the agency in a positive, professional and ethical manner at all times. This specifically includes abiding by all of the ethical rules outlined in the Employee Handbook.
Follow Grand Junction Housing Authority (GJHA), U.S. Department of Housing and Urban Development (HUD), Financial Partners and Colorado Housing and Finance Authority (CHFA) policies, procedures, rules and regulations, where applicable. Must have or acquire a working knowledge of all pertinent regulations applicable to the position.
Adapts well to change in the work environment. Works with frequent interruptions and responds calmly and professionally to emergency situations. Demonstrates the ability to provide quality services to a culturally diverse population. Must be respectful and professional at all times.
Maintains the utmost confidentiality of all applicant and tenant information.
Must be a team player and act at all times in a manner that is in the best interest of GJHA.
Communicates and reports to the appropriate member of the Leadership and/or Executive Teams, any matters regarding liability and risk management issues at properties as well as any suggestions to improve or enhance quality of life issues provided by the clients/residents.
Uses a time management system and other organizational tools set up by the GJHA.
Establishes and maintains effective working relationships with other employees and community agencies. Ability to work in a team environment placing the interests of the team above own.
Makes rational and appropriate decisions. Writes and speaks clearly and professionally.
Daily in town travel, using own vehicle. Minimal out of town training may be required
Attend scheduled meetings with the Property Management Supervisor to discuss various items of concern and/or interest to both parties.
Responsible to maintain office in a neat and clean manner. No information relating to applicants and tenants, including files and computer screens, visible to office visitors or left on the desk after work hours.
Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Delivered emergency 24-hour on-call service for tenants on building issues.
Kept properties in compliance with local, state, and federal regulations.
Followed up on delinquent tenants and coordinated collection procedures.
Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
Planned special events such as lotteries, dedications and project tours.
Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Conducted regular property inspections to preemptively identify and address maintenance needs.
Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
Coordinated with legal counsel to handle eviction processes smoothly and professionally.
Managed budget effectively, ensuring all property expenses were kept within allocated funds.
Optimized property management software usage, enhancing operational efficiency.
Enhanced security measures, significantly reducing incidents on property premises.
Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
Developed and implemented comprehensive property maintenance plan, leading to increase in property values.

Education

BBA - Business

San Antonio College

San Antonio, TX

05-1986

Skills

Booking management
Team leadership qualities
Property management expertise
Local regulations compliance
Calendar scheduling
Revenue maximization
Guest relations management
Vendor relationship management
Tech-savviness
Budgeting and financial planning
Property maintenance coordination
Marketing and promotion
Online listing optimization
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Critical thinking
Clear communication
Customer service-focused
Organizational skills
Tenant relations
Property inspections
Active listening
Team collaboration
Effective communication
Adaptability and flexibility
Decision-making
Creative and adaptable
Relationship building
Tenant and eviction laws
Customer relations
Property tours and inspections
Maintenance
Property management
Leasing and sales
Property showing
Data entry
Public relations

Task prioritization
Self motivation
Interpersonal skills
Client relations
Conflict resolution
Operations management
Property maintenance
Property marketing
Fair housing mandates
Goal setting
Risk assessment
Dispute handling
Professionalism
Staff management
Interpersonal communication
Social media engagement
Monthly fee and payment collection
Basic mathematics
Employee motivation and guidance
Complex Problem-solving
Strategic planning
Disturbance handling
Grounds and facility inspection
Complaints investigation
Staff supervision
Administrative leadership
Time management abilities
Continuous improvement
Adaptability
Written communication
Sale and rental recordkeeping
Maintenance management
Work planning
Preparing property agreements
Personnel management
Project management
Maintenance oversight
Crisis management
Payment collection
Deposits management
Financial reporting
Tenant and owner liaising
Professional demeanor
Staff coordination
Problem-solving aptitude

Websites

Accomplishments

Documented and resolved occupancy which led to 5 star rating

Certification

Fair Housing Certification- Various certifying bodies or state agencies.
Property Manager Grand Junction Housing Authority 1996
Colorado
Basic Life Support Certification (BLS)
First Aid Certification
Advanced Cardiac Life Support Certification (ACLS)
Certified Medical Assistant (CMA)
OSHA Certified
Residential Management Professional (RMP) - National Association of Residential Property Managers.

Languages

English

Full Professional

Interests

Interior Design
Genealogy
Fundraising Events
Mindfulness Practices
Hiking
Historical Exploration
Sharing travel tips, recommendations, and insights with fellow enthusiasts
Horseback Riding
I participate in low-impact exercises to strengthen core muscles
I enjoy cooking for friends and family gatherings
I have a passion for photography and editing photos
Swimming
I participate in various sports activities for physical activity, camaraderie, and personal growth
Music
Cooking
Gardening
Participating in cultural exchange programs and homestays
Documenting and sharing travel experiences
DIY and Home Improvement
Blogging/Vlogging
Dancing Hula
Outdoor Recreation
I enjoy helping others and giving back to the community
Passionate about balancing physical health with mental and emotional wellness
Fashion

Timeline

Vacation Rental Property Manager

Mauna Loa Shores Oceanside Retreats

11.2023 - Current

Property Manager

The Bali House and Cottage at Kehena Beach

02.2022 - Current

Vacation Rental Owner

Self-employeed

08.2007 - 02.2022

Property Manager HUD Housing

Grand Junction Housing Authority

01.1998 - 02.2006

Fair Housing Certification- Various certifying bodies or state agencies.
Property Manager Grand Junction Housing Authority 1996
Colorado
Basic Life Support Certification (BLS)
First Aid Certification
Advanced Cardiac Life Support Certification (ACLS)
Certified Medical Assistant (CMA)
OSHA Certified
Residential Management Professional (RMP) - National Association of Residential Property Managers.

BBA - Business

San Antonio College

Janet Curtis

Summary

Overview

Work History

Vacation Rental Property Manager

Property Manager

Vacation Rental Owner

Property Manager HUD Housing

Education

BBA - Business

Skills

Websites

Accomplishments

Certification

Languages

Interests

Timeline

Vacation Rental Property Manager

Property Manager

Vacation Rental Owner

Property Manager HUD Housing

BBA - Business

Similar Profiles

Kelden YaginKelden Yagin

Alejandra GodoyAlejandra Godoy

Jennifer ClementsJennifer Clements