Janet De La Herran
Los Banos,CA
Summary
Dynamic and customer-focused professional with experience at Motel 6 Hotel and China Garden. Proven problem-solver skilled in food safety and sanitation practices. Enhanced guest satisfaction through exceptional service and effective multitasking. Recognized for maintaining a welcoming environment and fostering teamwork, contributing to improved operational efficiency.
Diligent with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
17
17
years of professional experience
Work History
Front Desk Receptionist
Motel 6 Hotel
03.2023 - Current
- Greeted and assisted visitors, ensuring a positive first impression.
- Managed incoming calls and directed inquiries to appropriate departments.
- Scheduled appointments and maintained organized calendar for staff.
- Handled office correspondence, including emails and mail distribution.
- Maintained cleanliness and organization of front desk area.
- Utilized office software to manage records and data entry tasks.
- Collaborated with team members to enhance customer service experience.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Waitress
China Garden
01.2009 - 03.2011
- Provided exceptional customer service in high-pressure environments, enhancing guest satisfaction.
- Managed multiple tables efficiently, ensuring timely order delivery and accuracy.
- Collaborated with kitchen staff to streamline food preparation and service processes.
- Trained new team members on service protocols and restaurant policies, fostering teamwork.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Resolved customer complaints promptly, improving overall dining experience and loyalty.
- Implemented suggestions for menu improvements based on guest feedback, contributing to menu optimization.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
San Luis High
Los Banos, CA05-2008
No Degree - Child Development
Merced College
Merced, CA01-2027
Skills
- Dishwashing
- Sanitation practices
- Cooking
- Problem-solving
- Cleaning and sanitation
- Kitchen support
- Compliance
- Food safety
bilingual
I am fluent in writing, speaking, reading spanish.
Languages
Spanish
Timeline
Front Desk Receptionist
Motel 6 Hotel
03.2023 - Current
Waitress
China Garden
01.2009 - 03.2011
High School Diploma -
San Luis High
No Degree - Child Development
Merced College
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