Janet DeVos-Dobrenski
Marshall,MN
Summary
Dedicated and focused customer service representative with a proven ability to prioritize and manage multiple tasks simultaneously while maintaining a strong commitment to achieving goals. Known for delivering exceptional service and fostering positive relationships with clients, ensuring needs are met efficiently. A proactive problem-solver thriving in fast-paced environments, consistently seeking opportunities to enhance customer satisfaction and drive operational success. Passionate about contributing to team success through effective communication and a results-oriented approach.
Overview
41
41
years of professional experience
Work History
Administration Assistant
Holy Redeemer Catholic Church
01.2022 - Current
- Managed parish correspondence, phone inquiries, and front-office reception with professionalism and discretion.
- Maintained sacramental records, membership files, and confidential administrative documents accurately.
- Coordinated calendars, meeting schedules, and church event logistics for clergy and ministry teams.
- Managed content of church projection screens, scheduled volunteers for adoration program and volunteers for liturgical schedules.
- Supported parish database updates, data entry, and record retrieval for efficient office workflow.
- Assisted with weekly offertory collection, and helped support bookkeeper with financial controls.
Optician
Heartland Eyecare Center
09.2019 - Current
- Greet customers, answer and direct phone calls, Pretested patients prior to optometrist examinations, including visual acuities and autorefraction. Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments. Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions. Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
Optician/Administrative Assistant
Midwest Vision Centers
03.2015 - 09.2019
- Maintain and organize patient files, answer telephones and make appointments in an optometry clinic. Directly helped optometrist with visual field testing, auto refraction, and assisted with communication to referring specialists and primary care providers. Collect insurance information and provide the best sales options for patients. Assist customers with frame and lens selection based on prescriptions written by optometrists. Dispensed and repaired of eyeglasses. Review insurance payments/denials. Post charges and payments to patient's account. Perform opening and end of day procedures.
Patient Service Representative Ophthalmology/Optometry Clinic
Avera Marshall Regional Medical Center
11.2012 - 03.2015
- Greeted patients and responded to telephone and in-person requests for information in a fast-paced eye clinic. Activates patient files, creating and updating patient and insurance information in the computer system, verifying and analyzing health insurance benefits. Coordinates patient flow to optimize patient satisfaction, provider time and most efficient use of exam lanes. Made copies, sent faxes and handled all incoming and outgoing correspondence.
Office Assistant/Cash and Banking
ARAMARK, SMSU Campus Dining
01.2012 - 11.2012
- Count sales, enter streamline sales, and prepare deposits from multiple retail locations daily. Prepare cash bags and order change orders for retail locations. Train and assist cashiers. Also, assist with hiring of student employees, answering phones, payroll, and time clock procedures.
Supervising Barista
07.2008 - 11.2011
- Responsibilities include daily operations of a coffee shop, training and supervising ten student workers, inventory product weekly and ordering of supplies.
Office Assistant
07.2007 - 03.2008
- Position involves helping flow of dining office by helping with the hiring process for new student employees, helping students and faculty with purchasing of meal plans, updating campus dining website, posting dining menus online, responsible for time clock adjustments, and basic office procedures.
Treatment Coordinator/Receptionist
Dr. Greg Lecy, DDS, MS
07.1990 - 05.2007
- Position primarily included working with new patients in an orthodontic office, and patients who are entering into orthodontic treatment. Duties included sending out correspondence to new patients, preparing and performing treatment consultations, explaining treatment recommendations and appliances, setting up payment plans for responsible parties, making appointments, greeting patients when they enter the office and answering the telephone. Experience with Microsoft Word and various other orthodontic software programs.
- Performed chair side duties when needed.
Receptionist/Dental Assistant
Dr. K.C. Sykora DDS
08.1989 - 06.1990
- Duties included answering the telephone, making appointments, submitting insurance, accounts receivable, patient recall, and filing. Assisted with chair side duties when needed.
Certified Registered Dental Assistant
Dr. Paul Johnson DDS
06.1985 - 05.1989
- Successfully assisted the dentist by performing four-handed dentistry and other chairside duties. Routinely completed inventory, ordered and and restocked supplies. Assisted dentist with labwork.
Education
High School Graduate -
Minneota Public High School
Minneota, MNGeneral Studies
Minnesota State University, Mankato
Mankato, MNDental Assisting
Minnesota West Community and Technical College Canby Campus
Canby, MNSkills
- Consistently dependable
- Independent worker
- Strong written and oral communication abilities
- Strong attention to detail
- Effective time management
- Dedicated to enhancing customer experiences
Timeline
Administration Assistant
Holy Redeemer Catholic Church
01.2022 - Current
Optician
Heartland Eyecare Center
09.2019 - Current
Optician/Administrative Assistant
Midwest Vision Centers
03.2015 - 09.2019
Patient Service Representative Ophthalmology/Optometry Clinic
Avera Marshall Regional Medical Center
11.2012 - 03.2015
Office Assistant/Cash and Banking
ARAMARK, SMSU Campus Dining
01.2012 - 11.2012
Supervising Barista
07.2008 - 11.2011
Office Assistant
07.2007 - 03.2008
Treatment Coordinator/Receptionist
Dr. Greg Lecy, DDS, MS
07.1990 - 05.2007
Receptionist/Dental Assistant
Dr. K.C. Sykora DDS
08.1989 - 06.1990
Certified Registered Dental Assistant
Dr. Paul Johnson DDS
06.1985 - 05.1989
Dental Assisting
Minnesota West Community and Technical College Canby Campus
High School Graduate -
Minneota Public High School
General Studies
Minnesota State University, Mankato