Janet DiFazio
Milford,MI
Summary
Experienced area supervisor driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated several years in the field. Dedicated to streamlining operations and maximizing team performance.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Area Director
Spectrum Community Services
Westland, MI
06.2021 - 07.2024
- Managed multiple Regions and offices as an AREA Director
- Efficiently developed contracts to meet the needs of clients and CMHs
- Adept at navigating and complying with State guidelines for Homes of Persons served
- Maintained round-the-clock availability for immediate assistance and support
- Managed all prospective clients
- Led sales and marketing efforts, driving business development and achieving census goals
- Oversaw scheduling operations, budget management, and payroll systems in collaboration with CMH contracts.
- Managed and resolved rights complaints and licensing issues
- Collaborated closely with Medicaid Waiver Programs and successfully managed renewals
- Ensured efficient processing of recredentialing and authorizations.
- Managed and supervised the process of CARF Surveys
- Issued oversight in all Licensing audits and CMH Audits
- Facilitated smooth and effective terminations
- Oversight of all Financials for Several Counties.
- Collaborated with senior leadership to develop long-term plans for growth in the area.
- Analyzed market trends in order to adjust product offerings accordingly.
- Established effective communication channels between different teams within the area.
- Maintained a strong relationship with key stakeholders who had an impact on the success of operations in the area.
- Conducted regular meetings with managers to review performance metrics and discuss areas of improvement.
- Developed and implemented strategies to enhance operational efficiencies in the area.
- Enforced compliance regulations throughout the organization while ensuring adherence to industry standards.
- Monitored daily operations to identify any potential risks or issues that could affect the business objectives.
- Organized events such as training sessions, seminars, and conferences for employees in the region.
- Coordinated with other departments to ensure smooth execution of projects within the area.
- Resolved conflicts among team members by providing guidance and support as needed.
- Developed annual budget plans for each department under the area's purview.
- Provided technical assistance when needed for employees working on complex tasks or projects.
- Recruited, trained, and managed staff members across multiple departments within the area.
- Maintained strong leadership team by developing new supervisors from within and motivating success.
- Informed decision making by collecting data and analyzing reports.
- Kept area compliant with company guidelines and policies.
- Established area team schedule and planned production.
- Monitored employee work and determined benchmarks for performance indicators.
- Prepared reports based on documented inventory use and labor hours.
- Negotiated contracts and agreements with vendors and service providers to secure favorable terms.
- Coordinated maintenance and repairs of facilities and equipment to ensure operational readiness.
- Managed team performance through regular evaluations, feedback, and goal-setting.
- Oversaw recruitment, hiring, and onboarding processes to build a high-performing team.
- Managed budget for the area, including forecasting, expense tracking, and cost reduction efforts.
- Acted as a liaison between the area teams and senior management to facilitate effective communication.
- Developed and implemented strategies to meet or exceed sales targets and operational objectives.
- Conducted regular training sessions to improve staff skills and knowledge.
- Led regular team meetings to communicate updates, gather feedback, and discuss strategies.
- Monitored and adjusted staffing levels and schedules based on business needs and budget constraints.
- Developed and maintained operational procedures and standards to ensure consistency and quality.
- Conducted internal audits to verify compliance and standardization of processes across facilities.
- Coordinated daily operations across multiple locations to ensure efficiency and effectiveness.
- Fostered positive relationships with customers to enhance satisfaction and loyalty.
- Resolved customer complaints and issues swiftly to maintain high service standards.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Regional Manager/Executive Director
Homestead Home Health Care Services
01.2018 - 04.2021
- Efficiently oversaw the operations of several facilities
- Managed contract creation process for clients and facilities
- Skilled in understanding State requirements for various facilities
- On-call responsibilities include addressing calls 24/7.
- Liaison for the State of Michigan for Licensing requirements
- Intake of all prospective clients
- Liaison for hospices, outside physicians, hospitals and nursing facilities
- Implemented effective strategies to streamline scheduling, budgeting, and payroll processes
- Working closely with Medicaid Waiver Programs
- Proficient in conducting background verifications using LARA and Michigan Works
- Proficient in Word, Excel.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Ensured compliance with all applicable laws related to employment practices within the region.
- Participated in job fairs throughout the year to recruit qualified candidates for open positions in the region.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Reviewed monthly reports from individual districts regarding sales figures and other metrics.
- Evaluated customer feedback and adjusted company processes accordingly.
- Developed annual budgets for each district within the region.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
- Collaborated closely with Human Resources department on matters related to employee relations.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Hired talented, trainable team members, and drove new business strategies to grow revenues.
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
- Maximized branch revenue by optimizing daily operations.
- Aligned procedures and protocols with changing business demands.
- Developed and implemented clear policies and procedures across multi-state area.
- Minimized turnover through effective training and employee engagement programs.
- Expanded business, developed revenue and managed market gains.
- Improved individual location efficiency through effective leadership restructure.
- Mentored and guided general managers on proper processes and methodologies.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Mentored team members by demonstrating best practices for sales and customer service.
- Cultivated positive rapport with associates and team leadership.
- Identified and developed top talent to promote performance-oriented culture.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed business performance data and forecasted business results for upper management.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Evaluated existing programs for improvement opportunities while identifying new program ideas based on market analysis.
- Coordinated special events such as conferences or workshops designed to raise awareness about the organization's mission.
- Provided oversight of all departments to ensure compliance with established policies and procedures.
- Assisted in developing budgets for each departmental unit within the organization.
- Developed and implemented strategic plans to ensure organizational growth and development.
- Oversaw day-to-day administrative tasks related to personnel files or payroll processing.
- Reviewed monthly financial statements for accuracy before presenting them for approval by the board of directors.
- Ensured legal compliance by staying abreast of relevant laws, regulations, standards, guidelines.
- Secured funding from public and private sources through grant writing activities or other fundraising efforts.
- Developed marketing strategies to promote the organization's mission throughout the community.
- Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
- Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness.
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
- Recommended appropriate staffing techniques to meet demands and manage costs.
- Implemented procedures to create competitive advantage in market.
- Drove revenue by cultivating successful client relations.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
Regional Scheduling Manager
Arcadia Home Care and Staffing
01.2016 - 01.2018
- Recruiting, hiring and training high quality team members
- Management of Central Schedulers, R.N.s, L.P.Ns, CNAs, HHAs
- Creating contracts for clients and facilities
- Knowledge of State requirements for all facilities
- On call 24/7 for after hours of all Arcadia Home Care and Staffing offices nationwide
- Intake of all prospective clients
- Liaison for hospices, outside physicians, home care companies, hospitals and nursing facilities
- Responsible for sales and marketing, including business development and census
- Proficient in Word, Excel, Continu Link Scheduling Software.
- Advised management on ways to reduce labor costs while maintaining quality service.
- Analyzed current staffing levels, production demands, and customer needs to develop staffing plans.
- Monitored employee absences and tardiness to ensure adequate coverage for shifts.
- Ensured compliance with all applicable federal, state, and local labor regulations.
- Responded promptly to customer inquiries about schedule changes or availability.
- Investigated discrepancies in timekeeping reports submitted by employees.
- Implemented strategies to improve efficiency in the scheduling process.
- Provided guidance and support to supervisors on best practices for managing personnel.
- Developed and updated scheduling policies covering all department activities.
- Monitored employee attendance and time-off requests to ensure compliance with company policies.
- Coordinated with HR to onboard new hires, including scheduling interviews and orientation sessions.
- Coordinated scheduling for a team of over 50 employees, ensuring optimal coverage and efficiency.
- Developed a backup plan for critical positions to ensure uninterrupted service.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
Reminiscence Coordinator/Memory Care Coordinator
Sunrise Senior Living
01.2008 - 01.2016
- Recruited high quality team members by implementing effective recruitment strategies and conducting thorough interviews.
- Expertly organized schedules and budgets for optimal efficiency.
- Conduct assessments for incoming and current residents
- Maintain knowledge of the most recent State regulations
- Conducted tours with potential clients and successfully negotiated competitive rates for rooms and care services
- Maintained effective communication channels between hospices and various healthcare institutions.
- Counseling of residents' families to address concerns in a timely manor
- Supervise Care Manager Team
- Very effective organization, time management and written/verbal skills
- Efficient and timely office management
- Facilitation of monthly support groups for memory care
- Educating team and families of company policies, with continual reinforcement and follow-up
- Ensuring safety of all residents/staff
- Responsible for external business development and census
- Responsible for Sales and Marketing
- Implementing care plans for all residents
- Care/upkeep of Assisted Living and day-to-day operations.
- Conducted assessments of clients' cognitive abilities related to memory recall.
- Advised families on how best to support their loved ones during the reminiscence process.
- Developed and implemented individualized reminiscence plans for clients.
- Facilitated weekly reminiscence activities to stimulate memory recall.
- Created an environment conducive to open communication between staff and family members regarding client progress.
- Engaged community members through outreach programs that focused on educating them about the benefits of reminiscence therapy.
- Led training sessions for staff members on how to effectively use reminiscence techniques with clients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Recruited, hired and trained new medical and facility staff.
- Maintained records management system to process personnel information and produce reports.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Participated in team meetings regarding resident care plans and needs assessment reviews.
- Developed a comprehensive understanding of dementia-related behaviors and strategies for managing them effectively.
- Ensured compliance with state regulations regarding documentation requirements within the facility.
- Provided compassionate companionship during times of distress or confusion due to memory impairment issues.
- Maintained accurate records of all interactions with residents including medical information and progress notes.
- Adhered strictly to policies and procedures designed by Memory Care Facility management team.
- Oversaw screening and intake process for new residents.
- Kept family members abreast of important information regarding patient care, health issues and medication.
- Delivered continuous quality service, resulting in high satisfaction levels from families and residents.
Intake Coordinator
Walgreens Option Care Home Infusion
01.2007 - 01.2008
- Billing of all pharmaceuticals
- Verifying insurances
- Creation/use of spreadsheets to track infusions
- Setup of IV infusions and training for clients
- Liaison for insurance, hospitals and hospice.
Office Manager and Administrator
A-Elite Home Care
01.1999 - 01.2007
- Complying with City, State and Federal regulations
- Overseeing all daily operations to maintain professional quality/optimal care and service
- Management of company finances including payroll, billing and budgeting
- Fluent with QuickBooks and Paychex
- Inventory and supply ordering
- Intakes of clients/verifying insurance
- Performed in-home visits/assessments
- Liaison for insurances, hospices, outside physicians, home care companies, hospitals and nursing facilities
- Responsible for all Sales and Marketing for the company.
Staff and Ambulance Supervisor
Muir Brothers Funeral Home and Ambulance
01.1984 - 01.1999
- Meeting with families, running visitations and day-to-day funeral home operations
- Responsible for all sales and marketing
- Billing, accounting, payroll and scheduling for funeral home and ambulance
- Maintenance and supplying of funeral home and ambulance
- On-call 24/7 EMT Specialist for Village and Township of Almont, MI.
Education
Some College - Pre Social Work Development
Macomb Community College
01.1994
NA - Social Work
Oakland University
01.1987
Olivet College
01.1984
Skills
- Hospice Care
- Memory Care
- Human Resources
- EMT Experience (10 years)
- QuickBooks
- Management Experience
- Paychex
- Leadership
- Supervising experience
- Recruiting
- Payroll
- Strategic Planning
- Workers' Compensation
- Office Management
- Yardi
- Senior care
- Budgeting
- Property Management
- Dementia Care
- Operations Management
- Technical skills
- Team Management
- Staff Training and Development
- Continuous improvements
- Sales Tracking
- Cost Reduction
- Facility Maintenance
- Documentation skills
- Reporting skills
- Task Delegation
- Safety Management
- Employee Performance Management
- Program Leadership
Certification
- Residential Care/Assisted Living Administrator
- Assessments
- Supervisory skills: Motivating & assessing employees - Proficient (02/2021)
- Home health aide skills - Proficient (04/2021)
Timeline
Area Director
Spectrum Community Services
06.2021 - 07.2024
Regional Manager/Executive Director
Homestead Home Health Care Services
01.2018 - 04.2021
Regional Scheduling Manager
Arcadia Home Care and Staffing
01.2016 - 01.2018
Reminiscence Coordinator/Memory Care Coordinator
Sunrise Senior Living
01.2008 - 01.2016
Intake Coordinator
Walgreens Option Care Home Infusion
01.2007 - 01.2008
Office Manager and Administrator
A-Elite Home Care
01.1999 - 01.2007
Staff and Ambulance Supervisor
Muir Brothers Funeral Home and Ambulance
01.1984 - 01.1999
Some College - Pre Social Work Development
Macomb Community College
NA - Social Work
Oakland University
Olivet College
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