Janet Duarte
Indian Trail,USA
Summary
Highly experienced professional known for exemplary high volume case management skills, assisting clients with their needs and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering deadline focused results.
Overview
18
18
years of professional experience
Work History
Sales Associate
Value City Furniture Store
08.2022 - Current
- Engaged customers through product demonstrations and personalized service, enhancing overall shopping experience.
- Utilized point-of-sale systems to process transactions efficiently and accurately.
- Collaborated with team members to optimize sales strategies, contributing to increased store performance.
- Suggest solutions, close sales, process transaction and assist with financing process.
- Follow-up with customers with open invoices, offer extra opportunity for additional questions and answers.
- Developed strong relationships with repeat customers, driving loyalty and repeat business through exceptional service.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Member Service Representative
Planet Fitness
02.2019 - Current
- Greet members, prospective members and guests, provide a tour and accurate clear information on memberships and fee’s.
- Utilize computer POS system to assist with new membership cards, change of address, billing and payment questions.
- Check in all members into facility using Data Trak systems, assist in maintaining the neatness and cleanliness of the club.
Career Employment Services Consultant (Career Advisor)
NC Works Career Center
01.2019 - Current
- Provide exceptional Customer Service to Customers upon arrival into the center and one on one Customer interactions.
- Prepare and conduct EAI and RESEA appointments and adhere to policy to meet all requirements are turned in and follow- up are completed with Customers to ensure continuous service and update employment status.
- Assess Customer’s needs and evaluate and discuss action steps towards their employment and training goals.
- Create, update and maintain job orders, input data and work closely with employer to connect Job seeker to the Employer.
- Work independently and as a team player in the Integrated Services Delivery model.
- Serve as back up to Career Advisor II and in charge of entire operation of the Employment Assessments program (EAI) and Re-employment Services and Eligibility Assessment (RESEA) by conducting one on one interviews and enter data in system.
- Deliver career development assistance through providing resume expertise, interviewing skills and job referrals to customers.
- Plan, organize and schedule and reschedule all Unemployment Insurance appointments by abiding to time sensitive format.
- Assist Customers with job applications, job search, and research.
- Provide career development assistance and referrals to supportive service after assessment of needs.
Talent Development Consultant
ResCare/NC Works Career Center
05.2014 - 01.2019
- Managed large case load of Customers, Adults and Dislocated workers in the WIOA program providing one on one individualized Case Management and assist in accomplishing their training and employment goals.
- Assist with job search, career advisement and implementing an Individualized Employment Plan by mandatory meetings.
- Encouraged Customers to identify their barriers to employment to focus on soft skills that will enhance their professional outcomes.
- Utilized NCWorks Online as a management tool to organize, track and scan all documents for the Customer.
- Participated in Integrated service of Delivery Model by assisting in Reemployment & Eligibility program
- Reviewed Interviewing techniques and questions with Mock interviews that allow the Customer to prepare for a job interview.
- Provided resume assistance with resume templates and giving expertise on how to create a professional resume.
Career Advisor
City of Miami South Florida Workforce Career Center
01.2012 - 01.2013
- Case Manager for participants of the Government mandated Career Advancement Program providing initial assessment.
- Development of Client’s individual responsibility/employment plan, daily follow-up to ensure completion and goals are met.
- Responsible for monitoring Client’s activities, compliance with program by applying pre-penalties and sanctions with deadlines.
- Worked closely with the Department of Children and Families in order to provide and receive accurate information.
- Managed up to 100 Cases, home visits, assessments, referrals and counseling.
- Educated Clients on community resources, including detailed information and referrals.
High School Counselor / Case Manager
Job Corps
01.2008 - 01.2011
- Intense Case management of ages 16 to 24 years old. Provide Liaison supportive services to caseload of 95 plus Students.
- Updated, monitored and maintained Student’s personal files from their arrival date to their Graduation date.
- Crisis intervention and Individual Counseling. Responsible to transfer Student to and from the Hospital during a crisis.
- Assisted Student’s in resume writing, interviewing skills and work closely with career transition services to provide smooth exit.
Education
Bachelor of Science Degree - Social Work
Florida International University
Miami, FLSkills
- Decision Making
- Microsoft Suite
- Bilingual (Spanish)
- Organizing
- Adaptability
- Positive Attitude
- Team-Oriented
- Strategic Thinking
- Dead-line Focused
- Complex Problem-solving
- Teamwork and collaboration
- Time management
- Goal oriented
- Exceptional customer service
- Multi-Tasking Skills
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Value City Furniture Store
08.2022 - Current
Member Service Representative
Planet Fitness
02.2019 - Current
Career Employment Services Consultant (Career Advisor)
NC Works Career Center
01.2019 - Current
Talent Development Consultant
ResCare/NC Works Career Center
05.2014 - 01.2019
Career Advisor
City of Miami South Florida Workforce Career Center
01.2012 - 01.2013
High School Counselor / Case Manager
Job Corps
01.2008 - 01.2011
Bachelor of Science Degree - Social Work
Florida International University
Best Adjustable Base Representative
Regional winner.