Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janet Duening Macha

Lena

Summary

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

24
24
years of professional experience

Work History

Store Manager

Starbucks Corporation
04.2020 - Current


  • Meeting quarterly sales/labor expectations while growing the business.
  • Setting performance expectations and providing regular feedback to improve performance.
  • Embracing RMIP targets and exceeding those targets
  • Maintaining a healthy P&L, mitigating controllable contributions
  • Inspiring and motivating the team to achieve sales goals and provide exceptional customer service.
  • Executing team exemplary customer service while working shoulder to shoulder with all partners
  • Addressing performance issues and providing constructive feedback and coaching.
  • Developing personal leadership goals each quarter
  • Daily Operations: Overseeing all aspects of store operations, including opening and closing procedures.
  • Cash management with P&L budgets
  • Remaining within labor budgets throughout fiscal year
  • Following all cash audit procedures to ensure loss prevention
  • Managing store finances, monitoring sales, and controlling costs to achieve profitability targets.
  • Growing the business annually by meeting the RMIP targets –8-12% increase annually
  • Ensuring adequate stock levels and minimizing waste.
  • Developing business pars for onsite inventory to reduce waste
  • Predicting business influxes to adapt inventory
  • Overseeing proper cash handling procedures and ensuring accuracy.
  • Maintaining cash management procedures for 50-60k in sales weekly
  • Customer Service: Ensuring customers have a positive and memorable experience. Going above and beyond of baseline expectations
  • Product Quality: Maintaining high standards for product quality and consistency. Coaching to meet all standards with crafting.
  • Store Environment: Ensuring the store is clean, well-maintained, and inviting. Ensuring all health inspections had minimal or no violations.
  • Safety: Ensuring a safe environment for both employees and customers.
  • Policies and Procedures: Enforcing company standards, policies, and procedures.
  • Compliance: Ensuring compliance with health, sanitation, and safety regulations
  • Prepared and served high-quality beverages following standardized recipes and procedures.
  • Maintained cleanliness and organization of workstations to ensure efficient service operations.
  • Operated point-of-sale systems for accurate order processing and transaction management.
  • Enhanced customer experience by providing personalized service and addressing inquiries promptly.
  • Collaborated with team members to streamline workflows during peak hours, improving overall efficiency.
  • Monitored inventory levels, replenishing supplies as needed to minimize disruptions in service.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.

Educational Consultant/CEO

Chiave Success
04.2015 - Current
  • Develop continuing education classes by conducting the research and applying that research to write applicable classes for the field, remaining fluid for the moment
  • Present classes at various conferences or private events
  • Leader and Educator at UW Whitewater, UW Stout, UW Platteville, WECA, WCCAA Conference, Children Come First Conference
  • Assist Child Care facilities with staff development
  • Assist Directors on Leadership roles within their facility, including staff management, staff culture, and leadership accountability

Substitute Paraprofessional

Oconto Falls Elementary School
09.2019 - 03.2020
  • Assist children in classroom setting
  • Implement daily lesson plans according to IEP
  • Tutor children as needed
  • Assist is daily routine and care of Special Needs Children
  • Respond with compassion and understanding when faced with difficult behaviors
  • Supported classroom teachers in implementing lesson plans and managing student behavior.
  • Assisted students with individualized learning strategies to enhance academic performance.
  • Collaborated with special education staff to accommodate diverse learning needs effectively.

Hostess

Eagle Waters Resort and Restaurant
06.2014 - 09.2018
  • First point of contact for all customers
  • Direct customers to table, bar etc
  • Field any complaints and refer accordingly
  • Communicate effectively with staff
  • Maintain serving/ waiting times for customers
  • Expedite food and drinks as needed

Executive Director–Manager/Founder

New Beginnings Child Care
11.2010 - 06.2017
  • Lead, Managed, observed and evaluated 13 Lead Teachers, 7 student teachers, and 3 Kitchen team members
  • Use recruiting methods to screen, and interview potential team members
  • Used cash management to create budgets, execute payroll and maintain profit/loss
  • Inspired creative and positive culture within the staff and children
  • Established a safe play environment for the children by using DCF State guidelines
  • Encouraged good behaviors using the positive reinforcement method
  • Made nutritious breakfasts, lunches, and snacks for children while adhering to Federal Food Safety and Nutrition Guidelines
  • Offered well-balanced and nutritious menu options by using current sale trends and nutritional needs of all students
  • Maintain accurate and detailed records, including staff and child files on enrollments, attendance, health and safety, emergency contact information and incident reports
  • Communicated openly with the children’s parents about daily activities and behaviors
  • Continually kept abreast of toy and child-related recalls and safety warnings
  • Meticulously sanitized toys and play equipment
  • Encourage children to be understanding and patient with others
  • Addressed behavioral and learning issues with parents and leadership team
  • Built constructive and open relationships with families with forthright, yet friendly communication
  • Designed monthly activity schedules in collaboration with Lead teachers
  • 9 years of child care supervisory experience
  • Conducted training and mentored staff, consistently improving performance
  • Communicated with owners, board members and support team concerning personal matters

Preschool Teacher/Director–Manager

True North Child Care
05.2007 - 11.2010
  • Lead, Managed, observed, and evaluated 7 Lead Teachers, 2 student teachers, and 2 Kitchen team members
  • Attended and reported to monthly Board of Director Meetings with progress of staff development, student growth and Profit and Loss statements
  • Met regularly with State Licensor to ensure all DHS codes were met during inspections
  • Established a safe play environment for the children
  • Instructed children on proper health and personal habits
  • Organized and engaged in recreational activities with the children
  • Engaged with children on an individual basis in a pleasant manner
  • Developed and implemented lesson plans that were developmentally appropriate

Toddler Teacher

Little Acorns Lodge Child Development Center
04.2006 - 04.2007
  • Maintained classroom environment according to DCF regulations and preference of Director
  • Instructed children on self help skills
  • Organized and engaged in recreational activities with the children
  • Worked together with my Assistant Teacher to create developmentally appropriate lesson plans

Hostess/Bartender/Head Cook

Miller Steak House
05.2001 - 04.2006
  • First point of contact for all customers
  • Field any complaints and refer accordingly
  • Communicate effectively with staff
  • Maintain serving/ waiting times for customers
  • Expedite food and drinks as needed
  • Use amazing mixology to create the best beverages for customers
  • Engage in friendly chats with customers
  • Adhere to Health and Food Safety Standards while creating magnificent meals
  • Develope recipes from scratch to add to Menu

Education

High school Diploma -

Phelps High School
Phelps, WI

Associate of Arts - Early Childhood

Nicolet Area Technical College
Rhinelander, WI

Leadership Credential - undefined

UW Milwaukee

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UW Platteville, UW Whitewater

Skills

  • Natural leadership, people oriented, Self-Sufficient, Dependable, Calm under pressure, MS office proficient, Quick learner, Accepts guidance, Responsible, Great customer service skills, Detail oriented, Great at coaching others when necessary, Excellent troubleshooter, Team player
  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Outstanding communication skills
  • Shift scheduling
  • Goals and performance
  • Work Planning and Prioritization

Timeline

Store Manager

Starbucks Corporation
04.2020 - Current

Substitute Paraprofessional

Oconto Falls Elementary School
09.2019 - 03.2020

Educational Consultant/CEO

Chiave Success
04.2015 - Current

Hostess

Eagle Waters Resort and Restaurant
06.2014 - 09.2018

Executive Director–Manager/Founder

New Beginnings Child Care
11.2010 - 06.2017

Preschool Teacher/Director–Manager

True North Child Care
05.2007 - 11.2010

Toddler Teacher

Little Acorns Lodge Child Development Center
04.2006 - 04.2007

Hostess/Bartender/Head Cook

Miller Steak House
05.2001 - 04.2006

Leadership Credential - undefined

UW Milwaukee

undefined

UW Platteville, UW Whitewater

High school Diploma -

Phelps High School

Associate of Arts - Early Childhood

Nicolet Area Technical College

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