Janet Edgar
Oakland,California
Summary
15+ years of extensive knowledge in the nature of severe mental illness and related treatment modules, interventions, and techniques. Proficient in the aspect levels of assessment, treatment planning and housing placement services based on Federal and State Guidelines to ensure consumers rights utilizing local community resources to support social welfare, education and development. Experience working in a fast-paced, high volume client interaction environment that demands strong organizational, technical, and interpersonal skills. Resourceful, analytical, conceptual thinking skills with advanced integration and system skills. A self-motivator with the ability to work under minimal supervision and maintain successful business partnerships.
Overview
23
23
years of professional experience
Work History
Care Coodinator Level II
Portia Bell Hume Behavioral Health
Richmond, CA
04.2022 - Current
- Work in partnership with therapists, psychiatrists, primary care providers, social workers, and various healthcare experts to establish an all-encompassing approach towards patient care and enhance family support.
- Extensive experience working with vulnerable populations, specifically those with mental health conditions, chronic medical conditions, and substance use issues.
- Collaborative partnerships with peers, staff, clients, and community members from diverse backgrounds.
- Proficient at working closely with Government Agencies to ensure clients' have access to mental health and housing services.
- Highly skilled to provide resources for crisis intervention.
- Advocate on behalf of clients during interactions with social services and community-based agencies, while promoting stability and addressing ongoing psychosocial needs, such as medication compliance and social development skills.
- Effective communication and organizational skills to efficiently work with minimal supervision.
- Maintain accuracy while entering client records in accordance with agency policies and company procedures.
- Monitor client progress and collaborate with the therapist on individual evaluations and treatment plans.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
In-Home Support / Independent Skills Facilitator
Social Services
07.2005 - Current
- Provide support and assistance to clients with Mental Disabilities and Care to the Elderly
- Monitor individual client plans and set goals
- Transport Clients to and from appointments
- Develop new skills that will allow Clients to function in a program setting
- Assist Clients in personal needs
- Turn in complete monthly assignments on the Client's progress
- Attend staff meetings, in-services, team meetings, training, and other meetings as requested
- Must pass Government agency background check
Case Manager II
Hume Center
Richmond
03.2018 - 04.2021
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Ensured smooth delivery of client services by fostering collaboration among clients, relevant agencies, social services and other stakeholders
- Provided crisis intervention support for clients in emergency situations.
- Collaborated closely with Therapists to ensure prompt fulfilment of Client’s service needs through the development, assessment, and execution of effective service plans utilizing available community resources
- Contribute to screening new service requests at the Clinic according to approved agency protocols, ensuring adherence to Board policies and addressing individual needs.
- Provided ongoing bi-weekly guidance and support through individual and group supervision sessions to track development.
- Precisely documented caseload information into the on-line database after conducting detailed case management assessments.
- Developed appropriate treatment and service plans with Clients to implement services and build effective alliances
- Provided ongoing supportive case management aligning with identified problems, needs, and strategies to assist Clients in achieving goals.
- Facilitated regular in-person discussions with Clients and relevant staff to review progress towards goals, making necessary modifications as needed.
- Maintained accurate records of all client engagements, ensuring precise documentation of face-to-face interactions and housing communications.
Supervisor
United Parcel Service
Oakland, California
06.2002 - 07.2005
- Company Overview: Public Company; 10,001+ employees; UPS; Transportation/Trucking/Railroad industry
- Responsibilities included Supervising Employees implementing policies and procedures for the Oakland Pre-Load facilities
- Assist Operations Manager with training, follow a plan for staffing hours and job assignments to meet on-time delivery
- Public Company; 10,001+ employees; UPS; Transportation/Trucking/Railroad industry
Clerk
Donald P. McCullum Youth Court Inc
Oakland, California
05.2001 - 06.2002
- Retrieved Police reports of juvenile first offenders from the Oakland Police Department
- Schedule and prepare confidential, legal documentation correspondence
- Monitored youth court pre-hearings and sentencing, including database information, fax documents, and receptionist duties
Education
General Studies -
College of Alameda
01.1990
Skills
- Care Coordination
- Utilization review
- Community Outreach
- Client Advocacy
- Social Work
- Utilization Management
- Relationship Building
- Family Education Programs
- Patient Needs Assessment
- Emotional awareness
- Interdisciplinary Collaboration
- Regulatory Compliance
- Chronic Disease Management
- Crisis Intervention
- Patient support
Accomplishments
- Proficiency Award
- Perfect Attendance Award
- Employee of the Month
- Customer Service Interpersonal Skills Certificate
- Best volunteer for the Special Olympics
- Kaiser Permanente Breast Cancer Marathon
Timeline
Care Coodinator Level II
Portia Bell Hume Behavioral Health
04.2022 - Current
Case Manager II
Hume Center
03.2018 - 04.2021
In-Home Support / Independent Skills Facilitator
Social Services
07.2005 - Current
Supervisor
United Parcel Service
06.2002 - 07.2005
Clerk
Donald P. McCullum Youth Court Inc
05.2001 - 06.2002
General Studies -
College of Alameda
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