Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janet Espindola

Midland,TX

Summary


Experienced with managing office operations, scheduling, and administrative tasks. Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency. Track record of supporting team collaboration and adapting to dynamic work environments, ensuring reliable performance.

Overview

23
23
years of professional experience

Work History

Sales Associate

Gordon's Jewelers
05.2023 - Current
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Recommended complementary purchases to customers, increasing revenue.

Office Manager / Bookkeeper

Spring Creek
06.2022 - 04.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Reconciled and corrected issues with financial records.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Completed tax forms in compliance with legal regulations.
  • Maintained compliance with tax laws, ensuring timely filing of all required documents.
  • Maintained and processed invoices, deposits, and money logs.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Sales Associate

Gordon's Jewelers
10.2020 - 05.2022


  • Recommended complementary purchases to customers, increasing revenue.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Office Manager

Dragon Products (Frac Division Oil and Gas)
05.2011 - 01.2017
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled all orders that came in thru phone or emails
  • Managed all invoices coming in or going out

Store manager

Connectivity Source Sprint/Nextel
03.2007 - 08.2010
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Lead teller

Wells Fargo Bank
06.2002 - 08.2006
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
  • Investigated and promptly resolved issues with patron accounts.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Streamlined teller operations for increased accuracy and speed, minimizing wait times for customers.
  • Contributed to branch success through participation in local community events, promoting brand awareness, and attracting new clientele.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Exceeded cross-selling goals by effectively communicating product benefits tailored to customers'' unique financial situations.

Education

GED -

Midland College
Midland, Texas, TX
03-2019

Skills

  • Customer service
  • Goal oriented
  • Money handling
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength

Timeline

Sales Associate

Gordon's Jewelers
05.2023 - Current

Office Manager / Bookkeeper

Spring Creek
06.2022 - 04.2023

Sales Associate

Gordon's Jewelers
10.2020 - 05.2022

Office Manager

Dragon Products (Frac Division Oil and Gas)
05.2011 - 01.2017

Store manager

Connectivity Source Sprint/Nextel
03.2007 - 08.2010

Lead teller

Wells Fargo Bank
06.2002 - 08.2006

GED -

Midland College

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