Results-oriented achiever with 16 years of experience and proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
16
16
years of professional experience
Work History
Assistant Director of Employee Relations
Ramapo College of New Jersey
07.2012 - 08.2022
Served as primary liaison to all levels of management, as well as faculty and staff.
Developed and maintained strong relationships with key stakeholders. Presented project updates, ensuring alignment with organizational objectives, enhancing stakeholder engagement.
Administered the collective bargaining agreement (CBA) and state ethics regulations. Supported management and administration in achieving 98% compliance rate.
Negotiated win-win solutions during dispute resolutions, preserving strong working relationships.
Formulated long-term objectives by analyzing data trends.
Implemented digital personnel action portfolio management system, enhancing data management and operational efficiency, thus eliminating paper portfolios by 90%.
Improved project outcomes, meticulously planning and monitoring project phases to ensure timely completion by digitizing 50% of personnel actions and achieved a 95% compliance rate.
Facilitated cross-departmental collaboration with human resources and other departments to achieve strategic objectives, fostering culture of teamwork and innovation.
Increased operational efficiency, reviewing and optimizing departmental workflows.
Streamlined report generation processes, improving accessibility to critical business insights for decision-making.
Leveraged data and analytics to make informed decisions and drive business improvements.
Employee Relations Coordinator
Ramapo College of New Jersey
09.2009 - 07.2012
Interpreted and administered collective bargaining agreement for 750+ employees and managers.
Enhanced employee satisfaction by implementing effective communication strategies and addressing concerns promptly.
Managed sensitive information with discretion, adhering to strict confidentiality policies, conducting regular audits and maintaining accurate records.
Developed comprehensive training materials and sessions for employee programs, ensuring streamlined processes and data across the board.
Contributed to the development of new policies and procedures by providing insights based on collaboration between employee relations and human resources.
Educated employees about their responsibilities regarding state ethics regulations and requirements.
Participated in internal investigations involving allegations of misconduct or policy violations, helping maintain a fair workplace environment.
Established strong relationships across campus, acting as a reliable contact point for concerns or issues.
Improved office efficiency by effectively managing internal communications and correspondence.
Developed inventory management report and payment process to monitor special payments, reducing payment activity by 10%.
Collected and analyzed information to monitor compliance outcomes to identify and address trends of non-compliant behavior in state ethics regulations achieving a compliance rate of 90-95%.
Secretarial Assistant I
Ramapo College of New Jersey
06.2006 - 09.2009
Answered phone calls and directed inquiries to appropriate staff.
Assisted with preparation of calendars, meeting materials and agendas for 10 faculty and staff programs.
Maintained confidentiality of sensitive information and documents for 700+ employees.
Drafted and proofread correspondence for Director to ensure clear communication.
Managed calendar and scheduling appointments for Director.
Handled sensitive information with discretion, maintaining strict confidentiality at all times.
Exhibited strong multitasking abilities while prioritizing tasks according to deadlines and importance levels.
Improved data accuracy by diligently maintaining databases and spreadsheets with up-to-date information.
Liaised with Office of the Attorney General on legal cases.
Scheduled travel arrangements and processed reimbursements.