JANET FARIAS
Modesto,CA
Summary
Responsible and reliable bilingual Leader proficient in multi-tasking with superior work ethic and good teamwork, problem-solving and organizational skills. Dedicated team player with hardworking and resourceful approach, willing to take on any task to help team and workplace needs. Well-coordinated planner successful at planning schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
6
6
years of professional experience
Work History
Third Key Manager
Eyeglass World
08.2022 - Current
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills, and product knowledge.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted patients and customers with the choice of frames to best fit budgetary requirements and style preferences.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt.
- Sold and recommended eyewear products, merchandise, and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Instructed patients on insertion, removal, cleaning, care, and proper handling of contact lenses.
- Pulled patient insurance information, placed corrective lens orders, and checked patients in and out of appointments.
- Recommended specific lenses, coatings, and frames to suit individual client needs.
- Submitted patient insurance forms and managed simple bookkeeping.
- Maintained records of prescriptions, orders, and payments.
- Repaired and adjusted frames to meet customer needs.
- Instructed customers on methods for adapting to glasses, proper wear, and necessary care.
- Instructed customers on how to care for, insert and remove contact lenses.
Student Worker
UC Davis, Olive And Vine Catering
09.2021 - 05.2022
- Cleared dishes and glassware quickly following each course.
- Arranged linens and table settings according to the seating plan and event theme.
- Adhered to company quality constraints and industry best practices for guest satisfaction.
- Fostered an enjoyable event atmosphere through friendly guest interactions
- Cleaned and organized kitchen stations to promote team efficiency.
- Operated standard kitchen equipment with a focus on safety and sanitation.
- Delivered catered food and supplies to the facility for on-time set-up.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Presented food and beverages on buffet tables and drink stations in line with the formality and specifications of each event.
- Provided friendly, courteous service to create memorable moments for guests.
Shift Leader
CVS Pharmacy
01.2021 - 09.2021
- Prepared shift summary reports for the supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Regulated pricing, inventory count, and supply during shift hours.
Cashier
CVS Pharmacy
08.2018 - 08.2019
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering the store and responded promptly to customer needs.
- Processed customer refunds and exchanges according to established guidelines.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
Shift Leader
Pizza Hut
07.2017 - 08.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Kept employees operating productively and working on tasks to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained a safe working environment by observing safety procedures, policies, and regulations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Education
Bachelor of Arts - English Language And Literature
University of California, Davis
Davis, CA06.2025
Associate of Arts - Transfers
Modesto Junior College
Modesto, CA04.2021
High School Diploma -
Modesto High School
Modesto, CA05.2017
Skills
- Bilingual (Languages: Spanish and English)
- Strong verbal and written communication skills in both Spanish and English
- Typing speed (55 words per minute)
- Proofreading and copyediting skills
- Teamwork/collaboration
- Management
- Workflow Processes
- Flexibility and adaptability
- Problem/Conflict resolution
- Customer Service
- Store Organization
Timeline
Third Key Manager
Eyeglass World
08.2022 - Current
Student Worker
UC Davis, Olive And Vine Catering
09.2021 - 05.2022
Shift Leader
CVS Pharmacy
01.2021 - 09.2021
Cashier
CVS Pharmacy
08.2018 - 08.2019
Shift Leader
Pizza Hut
07.2017 - 08.2018
Bachelor of Arts - English Language And Literature
University of California, Davis
Associate of Arts - Transfers
Modesto Junior College
High School Diploma -
Modesto High School
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