Janet Federer
Happy Valley
Summary
Hardworking and results-oriented person with a lot of experience in retail and running a business. Great customer service as a store associate, managed sales, answered customer questions, kept the store organized. Co-founder of a successful window cleaning business, skills in sales, marketing, and building client relationships. Good at solving problems and focused on delivering high-quality service, keeps customers happy and coming back.
Overview
2
2
years of professional experience
Work History
Window Cleaning Owner
Shine In No Time
04.2024 - 09.2024
- Learned how to provide great customer service by helping clients and meeting their needs.
- Gained skills in professional window cleaning to ensure clean and shiny windows.
- Made cold calls and visited apartments to sell our window cleaning services.
- Built good relationships with customers, which led to repeat business and referrals.
- Handled daily tasks like scheduling jobs, sending invoices, and promoting the business.
- Achieved a 5-star review on our website, reflecting high customer satisfaction.
Retail Sales Associate
ROSS
02.2024 - 04.2024
- Greeted customers and asked questions to assess needs
- Kept store shelves, racks and bins presentable with resets
- Checked returned product condition before processing refunds
- Removed dust and dirt from items, regularly cleaning store
- Processed cash and card transactions accurately and efficiently
- Maintained clean and organized sales floor to improve store appearance
- Improved individual performance by accepting direction and feedback
Stylist Associate
Maurices
02.2024 - 04.2024
- Maintained clean, organized, and visually appealing sales floor to enhance shopping experience for customers
- Located requested items from racks or storage areas
- Kept store shelves, racks and bins presentable with resets
- Checked returned product condition before processing refunds
- Confirmed prices and processed payments to complete sales
- Completed customer purchases and processed payments
Secretary
RF Remodeling
06.2022 - 09.2023
- Managed calendars, updated staff schedules and booked travel plans
- Developed positive customer relations with new clients and customers
- Reorganized filing systems for better efficiency and more streamlined processes
- Used scanner, printer and common office IT equipment
- Maintained advanced knowledge of Microsoft Office and common office software
- Kept office equipment stocked, operational and ready for use
Education
Associate degree - Business administration
ProGenius Vocational School
07.2021
Associate degree - Business administration
Commercial school
07.2020
High School diploma - mathematics,art,english,science,biologie
Adalbert-Stifter-Realschule
07.2019
Skills
- Safety and Cleanliness Standards
- Adaptable and Flexible
- Ability to Lift 40 Pounds
- Decision-Making
- Customer Service
- Cash Register Operation
- Teamwork
- Positive attitude
- Reliability and punctuality
- Active listening
- Organizational skills
- Attention to detail
- Client Service
Timeline
Window Cleaning Owner
Shine In No Time
04.2024 - 09.2024
Retail Sales Associate
ROSS
02.2024 - 04.2024
Stylist Associate
Maurices
02.2024 - 04.2024
Secretary
RF Remodeling
06.2022 - 09.2023
Associate degree - Business administration
Commercial school
High School diploma - mathematics,art,english,science,biologie
Adalbert-Stifter-Realschule
Associate degree - Business administration
ProGenius Vocational School
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