Dedicated Team Lead focused on going above and beyond to support team and serve customers. Trained in Retail and offering top notch Customer Service abilities. Sets example for work ethic, punctuality and quality. Motivated to continue to learn and grow as a Customer Service Specialist.
Hi, I’m
Janet Flake
Customer Service
Ash Fork,AZ
Summary
Overview
21
years of professional experience
Work History
Grand Canyon KOAWilliams, AZ
Guest Service Representative
07.2025 - 10.2025
Job overview
- Managed check-in and check-out procedures for guests.
- Facilitated and coordinated transportation services for guests.
- Maintained accurate and up-to-date records of guest information.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Grand Canyon Williams KOAWilliams, AZ
Campground Lead
04.2021 - 07.2025
Job overview
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Wal-Mart SupercenterFlagstaff, AZ
Team Lead
06.2004 - 09.2021
Job overview
- Delegated daily tasks to team members to optimize group productivity.
- Fostered positive employee relationships through effective communication, training and development coaching.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Monitored team progress and enforced deadlines.
- Interviewed, hired and trained new quality customer service representatives.
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
- Optimized staffing levels with strategic scheduling and task delegation.
- Evaluated employee performance, identified areas of improvement and communicated plans to employees.
- Developed and monitored weekly staff schedules.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
Lamson CollegeTempe, AZ
Diploma in General Business from General Business
08.1989
University Overview
Skills
- Workplace safety
- Quality control
- Team Supervision
- Experience in leadership
- Customer service
- Ability to analyze reports
- Friendly, positive attitude
- Merchandise restocking
- Money Management
- Product Knowledge
- Sales and Promotions
- Returns and exchanges
- Coin counting
- Scanner operations
- Cash management
- Training and mentoring
- Loss prevention
- Bank deposits
- Security monitoring
- Skilled multi-tasker
- Task prioritization
- Decision making
- Deadline-oriented
- Focused on customer satisfaction
- Problem-solving
- Verbal communication
- Task prioritization
Timeline
Guest Service Representative
Grand Canyon KOA
07.2025 - 10.2025
Campground Lead
Grand Canyon Williams KOA
04.2021 - 07.2025
Team Lead
Wal-Mart Supercenter
06.2004 - 09.2021
Lamson College
Diploma in General Business from General Business