Janet Flores
Dallas,TX
Summary
Versatile Administrator with a proven track record at Flores Transmissions, enhancing document retrieval times and optimizing customer experiences. Expert in office management and administrative support, as well as a Medical assistant. I excel in recordkeeping and fostering team leadership. Achieved significant improvements in efficiency and guest satisfaction, demonstrating exceptional attention to detail and customer service skills.
Overview
9
9
years of professional experience
Work History
Administrator
Flores Transmissions
Irving, TX
03.2016 - Current
- Developed comprehensive filing system that significantly improved document retrieval times.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Updated employee files with new details such as changes in address or salary levels.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
Medical Assistant
Family Practice
Mesquite, TX
03.2021 - 07.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Admin
Plated
Dallas
08.2018 - 12.2018
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Education
Medical Assistant - Medical Assistant
Medical And Dental Assistant School of Dallas
Dallas 02.2021
High School Diploma -
Penn Foster College
Scottsdale, AZ04.2019
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- Administrative support
- Documentation and reporting
- Team building and leadership
- Office management
- Scheduling
- Employee supervision
- Business administration
- Payroll administration
- Fast learner
- Team player
Languages
Spanish
Full Professional
Timeline
Medical Assistant
Family Practice
03.2021 - 07.2021
Admin
Plated
08.2018 - 12.2018
Administrator
Flores Transmissions
03.2016 - Current
Medical Assistant - Medical Assistant
Medical And Dental Assistant School of Dallas
High School Diploma -
Penn Foster College