Janet Flores
Cedar Park,TX
Summary
Professional communicator with strong bilingual skills, adept at facilitating clear and effective dialogue in medical settings. Skilled in medical terminology, cultural sensitivity, and confidentiality, ensuring accurate and empathetic communication between healthcare providers and patients. Strong focus on teamwork and adaptability, consistently delivering results in fast-paced and dynamic environments. Known for reliability, flexibility, and commitment to fostering understanding and trust.
Accomplished in working with different types of individuals to provide translation support for law enforcement interviews, TDFPS, SSI, healthcare assistance, and student education. Transition easily between languages without losing focus. Always pursuing additional linguistic and cultural learning opportunities.
Proven expertise in language interpretation, cultural mediation, and maintaining confidentiality.
Overview
15
15
years of professional experience
Work History
Spanish Interpreter
Freelance Interpreter MasterWord
01.2022 - Current
- Delivered exceptional customer service to English and Spanish-speaking clients through effective communication.
- Facilitated clear dialogue between healthcare providers and patients, overcoming language barriers.
- Strengthened client relationships by offering culturally sensitive interpretations.
- Enhanced client satisfaction by providing language support during critical meetings.
- Maintained message content and emotion for accurate communication.
- Provided cultural insights to aid understanding among parties with diverse languages.
Spanish Interpreter
Contractor/Freelance LanguageLine
09.2022 - Current
- Facilitated communication between law enforcement and individuals involved in crimes, including witnesses and suspects.
- Enhanced understanding by interpreting and translating complex legal documents for Spanish-speaking clients.
- Provided cultural insights to assist non-English speakers in effective communication.
- Strengthened client relationships through respectful and culturally sensitive interpretations.
- Delivered language support during critical meetings to improve client satisfaction.
- Bridged communication gaps between healthcare providers and patients for optimal care delivery.
- Interpreted spoken and written languages accurately, ensuring clarity in all interactions.
Spanish Medical Interpreter
Contractor /Freelance DDS/SSI Disability Determination Services
01.2023 - Current
- Facilitated accurate translations during medical appointments to ensure patient understanding.
- Interpreted spoken and written Spanish to promote clear communication.
- Assisted healthcare professionals in providing culturally sensitive care for Spanish-speaking patients.
- Adhered to ethical codes and HIPAA guidelines, safeguarding patient confidentiality.
Spanish Medical Interpreter
Contractor/Freelance AMN
08.2025 - Current
- Ensured strict confidentiality of sensitive patient information in compliance with HIPAA guidelines.
- Streamlined interpreter scheduling processes, enhancing resource allocation across departments.
- Provided valuable insights from a linguistics perspective during interdisciplinary case discussions.
- Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
Front Desk Specialist
Texas Childrens Urgent Care
02.2024 - 08.2024
- Maintained front desk area to create inviting atmosphere for guests during visits.
- Streamlined check-in and check-out processes, enhancing operational efficiency.
- Managed customer telephone calls, promptly addressing inquiries and needs.
- Confirmed appointments, updated client records, and communicated effectively with clients.
- Independently handled assignments with sound judgment and critical thinking.
- Scheduled meetings and appointments for staff teams, optimizing time management.
- Coordinated patient scheduling, check-ins, check-outs, and payment processing for billing accuracy.
- Ensured confidentiality of patient information in compliance with HIPAA regulations.
Customer Service Representative
Dell Children's Eye Center
11.2020 - 08.2022
- Coordinated patient scheduling, check-in, check-out, and follow-up processes to streamline operations.
- Verified patient insurance, demographics, and health history to maintain accurate records.
- Ensured clean and organized office and waiting areas to enhance patient experience.
- Adhered to strict HIPAA guidelines to protect patient privacy consistently.
- Managed office closing functions while accurately balancing petty cash for financial integrity.
Receptionist
Alite Laser
12.2019 - 07.2020
- Efficiently greeted clients to improve service interactions.
- Coordinated appointments and patient record updates for streamlined operations.
- Managed filing system organization for rapid data access.
- Handled call screening with precise routing to departments.
- Sustained tidiness of reception area, enhancing ambiance.
- Executed instrument sterilization to meet health standards.
Home Health Aide
Private Employer
12.2018 - 07.2019
- Supported patients in adapting to mobility limitations through dressing and grooming assistance.
- Conducted monitoring of vital signs, including temperature and blood pressure readings.
- Facilitated personal hygiene by assisting with shaving, bathing, and dental care.
- Delivered empathetic care to promote comfort and satisfaction among patients.
CNA / Medication Aide
The Pointe at Cedar Park
01.2011 - 07.2014
- Administered treatments and recorded vital signs to deliver individualized patient care.
- Maintained patient confidentiality while updating team on critical matters in compliance with HIPAA.
- Supported safety and comfort by responding to call lights and adjusting equipment as needed.
- Utilized proper body mechanics for patient transfers, minimizing injury risk for all involved.
- Implemented fall prevention measures for high-risk patients, ensuring clutter-free environments.
- Addressed physical and emotional needs of residents in assisted living facilities through quality support.
Education
Certificate - Translation
Austin Community College
Austin, TX11.2022
Certificate in Translation and Interpretation - Language Interpretation And Translation
Austin Community College
Austin, TX08.2022
Skills
- Office administration
- Scheduling
- Client relationship management
- Insurance verification
- Medical terminology
- Spanish interpretation and translation
- HIPPA Certification up to date
Languages
Spanish
Native or Bilingual
Timeline
Spanish Medical Interpreter
Contractor/Freelance AMN
08.2025 - Current
Front Desk Specialist
Texas Childrens Urgent Care
02.2024 - 08.2024
Spanish Medical Interpreter
Contractor /Freelance DDS/SSI Disability Determination Services
01.2023 - Current
Spanish Interpreter
Contractor/Freelance LanguageLine
09.2022 - Current
Spanish Interpreter
Freelance Interpreter MasterWord
01.2022 - Current
Customer Service Representative
Dell Children's Eye Center
11.2020 - 08.2022
Receptionist
Alite Laser
12.2019 - 07.2020
Home Health Aide
Private Employer
12.2018 - 07.2019
CNA / Medication Aide
The Pointe at Cedar Park
01.2011 - 07.2014
Certificate - Translation
Austin Community College
Certificate in Translation and Interpretation - Language Interpretation And Translation
Austin Community College
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