Summary
Overview
Work History
Education
Skills
Timeline
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JANET FLORES

Pico Rivera,CA

Summary

Dynamic professional with extensive experience as a Field Investigator at Grupo Fuerza Legal, excelling in case investigation and bilingual support. Proven ability to educate clients and streamline processes, enhancing satisfaction and efficiency. Skilled in Microsoft Office Suite and recruitment strategies, fostering strong relationships to achieve organizational goals.

Overview

8
8
years of professional experience

Work History

Field Investigator/Legal Intake Specialist

Grupo Fuerza Legal
Jurupa Valley, CA
03.2020 - Current
  • Educated clients on the personal injury and workers' compensation process, their rights, and available services in a clear, compassionate manner.
  • Investigate and assess potential leads for personal injury and workers' compensation cases, verifying details through field visits, interviews, and documentation reviews.
  • Collected and delivered time-sensitive case materials and legal documents between each attorney.
  • Work closely with case managers, intake specialists, and legal staff to ensure proper case handling and follow-up.
  • Track and report activity logs, referrals, and lead outcomes.
  • Enter and maintain accurate data, ensuring all intake forms, medical records, and legal documents are complete and compliant.
  • Handled high call volumes, followed up on referrals, and scheduled appointments while maintaining professionalism and efficiency.
  • Act as the first point of contact for Spanish- and English-speaking clients seeking assistance with workers' compensation claims.

Agency Recruiter/Staffing Agency

BaronHR
Los Angeles, CA
03.2019 - 03.2020
  • Recruited, screened, and onboarded candidates for temporary, temp-to-hire, and direct-hire positions across multiple industries.
  • Matched qualified candidates with client job orders, ensuring alignment with required skills, availability, and company culture.
  • Maintained and updated candidate databases, tracking applicant progress through various stages of the hiring process.
  • Coordinated interviews, background checks, and pre-employment screenings to ensure client and regulatory compliance.
  • Built strong relationships with clients and job seekers to support retention, fill rates, and satisfaction.
  • Assisted in developing and posting job ads, attending job fairs, and implementing recruitment strategies.
  • Resolved employee and client issues promptly, maintaining a high level of professionalism and service.
  • Ensured accurate and timely completion of timecards, payroll reporting, and other administrative tasks.

Clerical Administration Office

Longo Toyota
El Monte, CA
10.2017 - 03.2019
  • Review repair orders for accuracy, charging to the guest, and a satisfaction completion.
  • Assist the Service Department with any additional work on guest paperwork.
  • Review and check all operational codes for warranty satisfaction.
  • Filing, processing invoices, and client intakes.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Education

AA/T - Administration of Justice, Business Management

Mt. San Antonio College
06.2018

AA - Occupational Studies

Le Cordon Bleu College of Culinary Arts
01.2011

Skills

  • Microsoft Office Suite
  • Customer service
  • Case investigation
  • Bilingual support: Spanish
  • Recruitment strategies
  • Interview coordination
  • Attention to detail

Timeline

Field Investigator/Legal Intake Specialist

Grupo Fuerza Legal
03.2020 - Current

Agency Recruiter/Staffing Agency

BaronHR
03.2019 - 03.2020

Clerical Administration Office

Longo Toyota
10.2017 - 03.2019

AA/T - Administration of Justice, Business Management

Mt. San Antonio College

AA - Occupational Studies

Le Cordon Bleu College of Culinary Arts

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