Janet Flores
Dallas
Overview
14
14
years of professional experience
Work History
Administrator
Flores Transmissions
Irving
03.2016 - 10.2025
- Developed comprehensive filing system that significantly improved document retrieval times.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Updated employee files with new details such as changes in address or salary levels.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Highly motivated, driven, and detail oriented professional who thrives in a fast paced, high energy team environment.
- Strong ability to manage high volumes of work while maintaining accuracy under pressure.
- Excellent critical thinking skills with the ability to follow established procedures precisely.
- Strong note taking, organizational, and communication skills.
- Collaborative mindset with a desire to contribute ideas and support innovative solutions.
- Marketing for business using different platforms facebook, instagram, and google.
Admin/Customer Service Representative
Plated
Dallas
08.2018 - 12.2018
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Customer service
PLS Check Cashing
Dallas , Tx
02.2012 - 07.2014
- Greeted incoming customers and provided reliable, friendly customer service.
- Resolved customer service issues related to pricing or discounts.
- Answered inquiries and provided superior customer service to clients.
- Set schedule for tellers and customer service representatives.
- Operated register to provide great customer service.
- Accurately handled cash register transactions while providing excellent customer service.
Education
Medical Assistant - Medical Assistant
Medical And Dental Assistant School of Dallas
DallasHigh School Diploma - Online High School Diploma
Penn Foster College
Scottsdale, AZSkills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- Administrative support
- Documentation and reporting
- Team building and leadership
- Office management
- Scheduling
- Employee supervision
- Business administration
- Payroll administration
- Fast learner
- Team player
Languages
Spanish, Full Professional
Timeline
Admin/Customer Service Representative
Plated
08.2018 - 12.2018
Administrator
Flores Transmissions
03.2016 - 10.2025
Customer service
PLS Check Cashing
02.2012 - 07.2014
Medical Assistant - Medical Assistant
Medical And Dental Assistant School of Dallas
High School Diploma - Online High School Diploma
Penn Foster College