Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Janet Garcia

Bloomington,CA

Summary

CPR-certified and compassionate professional with hands-on experience in Child Care and Customer Service. Proven ability to enhance customer satisfaction as a Call Center Representative, utilizing strong computer skills and a commitment to health and safety. Recognized for patience, reliability, and strong communication. Quick learner who thrives in team environments and high pressure situations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Childcare Assistant Teacher

Childcare Careers
10.2022 - Current
  • Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted lead teacher with snack time, arts and crafts, diaper changes, and putting children down for naps.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Communicated regularly with parents about daily activities and behaviors.

Call Center Representative

Law Offices of Bill LaTour
03.2019 - 01.2021
  • Managed a high volume of inbound calls, assisting clients with questions and scheduling
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Entered data and notes into internal systems accurately
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Retail Sales Associate

Fashion New Age
05.2013 - 12.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

Bloomington High
Bloomington, CA

Skills

  • CPR Certified
  • Customer support
  • 60 WPM
  • Patient, dependable, and adaptable
  • Child development
  • Special needs experience
  • Positive role model
  • Time management & multitasking
  • Data entry & basic computer skills
  • Bilingual
  • Excellent verbal & written communication

Certification

CPR Certified

Timeline

Childcare Assistant Teacher

Childcare Careers
10.2022 - Current

Call Center Representative

Law Offices of Bill LaTour
03.2019 - 01.2021

Retail Sales Associate

Fashion New Age
05.2013 - 12.2016

Bloomington High

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