Janet Gatson
Farmerville,LA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Program Director/HR Manager
Serenity Springs Specialty Hospital
Ruston, LA
07.2015 - Current
- Analyzed data from surveys, focus groups, interviews to inform decision making.
- Ensured compliance with organizational standards and applicable laws and regulations.
- Advised managers on how best to motivate employees and increase their satisfaction levels.
- Communicated with supervisors to plan and review employee evaluations.
- Organized employee directories and updated individual contact information.
- Assisted in employee recruitment, hiring and interview processes.
- Ensured compliance with all state and federal employment laws including wage and hour regulations.
- Reported on workplace health and safety compliance to superiors.
- Monitored attendance records and leave requests for accuracy and completeness.
- Facilitated and processed payroll using Time Guardian.
- Developed employee orientation and training programs for new hires.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Understood and followed oral and written directions.
Utilization Management Assistant
Serenity Springs Specialty Hospital
Ruston, LA
02.2021 - 01.2024
- Interpreted medical record documentation to determine if requested services meet criteria for authorization.
- Maintained confidentiality of records relating to clients' treatment
- Provided support for external auditing requests from payers and payers' representatives.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Researched and responded to inquiries from providers regarding coverage determinations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Reviewed medical records for appropriateness of care and services provided to ensure compliance with established standards.
- Assisted in the preparation of reports on utilization review activities.
Intake Coordinator
Serenity Springs Specialty Hospital
Ruston, LA
12.2014 - 07.2015
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Maintained accurate records of client intakes in electronic database system.
- Attended trainings on topics such as trauma-informed care, cultural competence, ethics.
- Answered phone calls to provide assistance, information and medical personnel access.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Medical Records Clerk
Serenity Springs Specialty Hospital
Ruston, LA
06.2013 - 12.2014
- Retrieved patient medical records in response to requests from authorized personnel.
- Pulled patient records and transferred information to appropriate parties.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Resolved any discrepancies found in the review process.
- Scanned incoming documentation.
- Performed quality assurance reviews of medical records for accuracy and completeness.
- Maintained positive working relationship with fellow staff and management.
- Obtained information by contacting appropriate personnel or patients.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Processed incoming medical records requests.
- Supported administration staff with records requests to support patient care.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
Some College (No Degree) - Licensed Practical Nurse
SouthArk Community College
Eldorado, ARSkills
- Customer Service Experience
- Business Oversight
- Performance Standards and Analysis
- Operations Oversight
- Policy and Procedure Improvements
Timeline
Utilization Management Assistant
Serenity Springs Specialty Hospital
02.2021 - 01.2024
Program Director/HR Manager
Serenity Springs Specialty Hospital
07.2015 - Current
Intake Coordinator
Serenity Springs Specialty Hospital
12.2014 - 07.2015
Medical Records Clerk
Serenity Springs Specialty Hospital
06.2013 - 12.2014
Some College (No Degree) - Licensed Practical Nurse
SouthArk Community College
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