Janet Gidley
MYRTLE BEACH,SC
Summary
Proven leader and problem-solver, adept at enhancing customer satisfaction and driving repeat business, particularly noted during tenure at Beechwood Inn LLC. Excelled in organizational skills and critical thinking, achieving high customer ratings by exceeding service expectations. Skilled in multitasking and fostering teamwork, consistently met sales targets and improved operational efficiency without compromising service quality.
Overview
42
42
years of professional experience
Work History
Currently Retired/ Disabled
Stay At Home Wife
04.2008 - 09.2024
Beechwood Inn Llc Owner/operator Bar Restaurant
Self
04.2005 - 11.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- On hands bartender if needed
US Postal Service Mail Contractor
United States Postal Service, USPS
11.1985 - 02.2005
- Enhanced customer satisfaction with timely and accurate mail deliveries, ensuring proper handling of packages.
- Conducted routine inspections of vehicles before each shift, identifying potential problems early to prevent breakdowns or accidents on the road.
- Supported team members during peak periods or absences, demonstrating flexibility in schedule adjustments when needed.
- Developed strong relationships with local businesses, fostering trust and reliability as their preferred mail contractor.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Maintained high level of confidentiality with mail items in line with regulations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Updated and maintained mailing lists and customer records.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Trained new hires on proper handling procedures, mail classification, and company policies, ensuring a smooth transition into their roles.
Service Advisor
Jolly’s Auto
09.1982 - 01.1983
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Education
Buisness
Stbg High
Stbg Pa 05.1976
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Multitasking
- Dependable and Responsible
- Critical Thinking
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Decision-Making
- Problem Resolution
Timeline
Currently Retired/ Disabled
Stay At Home Wife
04.2008 - 09.2024
Beechwood Inn Llc Owner/operator Bar Restaurant
Self
04.2005 - 11.2022
US Postal Service Mail Contractor
United States Postal Service, USPS
11.1985 - 02.2005
Service Advisor
Jolly’s Auto
09.1982 - 01.1983
Buisness
Stbg High
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