Janet Giron
Pilot Point
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Cook Children's Health Care System
08.2022 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Assisted with medical coding and billing tasks.
Medical Office Assistant
MD Family Clinic/ MD Kids Pediatrics
05.2017 - 08.2022
- Used E Clinical Works to schedule appointments for doctor visits and procedures.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Registered patients and completed associated paperwork for accurate records.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Updated patient information and insurance details for accurate electronic medical records.
- Received and routed laboratory results to correct clinical staff members.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received, recorded and filed medical payments by check, cash, and credit card.
Confirmation Specialist
Community Dental Partners
08.2016 - 05.2017
- Improved communication between patients and optometrists with diligent message relay and appointment confirmation.
- Implemented process improvements to increase efficiency within various administrative tasks such as appointment confirmation calls or follow-up communications.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Reduced no-show rates through timely and effective appointment reminders and confirmations.
Education
High school diploma -
Pilot Point High School
Denton, TX05.2015
Skills
- Bi-lingual
- Medical Office Experience
- Insurance Verification
- Medical Records
- Medical Scheduling
- Medical Billing
- Medical Receptionist
- EMR Systems
- Medical Coding
- CPT Coding
- Medical Terminology
- Multi-line Phone Systems
- HIPAA
- ICD Coding
- Patient Registration
- Payment Collection
- Epic
- EClinicalWorks
Additional Information
I have received my certification for finishing medical and billing class, the next step is to test to gain my certification.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Medical Receptionist
Cook Children's Health Care System
08.2022 - Current
Medical Office Assistant
MD Family Clinic/ MD Kids Pediatrics
05.2017 - 08.2022
Confirmation Specialist
Community Dental Partners
08.2016 - 05.2017
High school diploma -
Pilot Point High School
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